E-Commerce Account Associate (2+ yrs req)

E-Commerce Account Associate

Position Summary

Are you passionate about the dynamic world of online retail? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, we have the perfect opportunity for you! As our E-Commerce Account Associate, you will play a pivotal role in managing and optimizing our Amazon store front.

Responsibilities

• Account Maintenance: Maintain our Amazon seller account, ensuring compliance with Amazon’s policies and guidelines.
• Listing Management: Create and maintain Amazon product listings, ensuring accurate and up-to-date information and creative assets are published in a timely manner. This includes experimentation with merged listings and variations.
• SEO Optimization: Review and optimize listings for clarity and relevance, including writing SEO product descriptions and researching relevant keywords to be updated on a continuous basis.
• Content Management: Manage the creation and maintenance of A+ content and Amazon storefront modules with our Marketing team, providing creative briefs and managing implementation.
• Collaboration: Partner with our E-Commerce Director, Marketing, and 3rd-party Amazon Ads partners on ad strategies, including input on campaign products, keywords, and targeting.
• Problem Solving: Create and resolve tickets in Amazon Seller Central and Brand Registry as issues arise.
• Reporting: Maintain weekly and monthly reports on sales metrics to be analyzed with the E-Commerce Director.
• Cross-Training: Train on other E-commerce platforms as backup for fellow department members.

Key Success Factors

• Communication: Superior written and verbal communication skills; strong understanding of English spelling and grammar.
• Analytical Skills: Basic math skills to calculate discounts, margins, and profitability.
• Adaptability: Willingness to learn new digital platforms and thrive in a start-up environment with growing responsibilities.
• Initiative: Highly organized with the ability to manage one’s own time and take initiative even when tasks are not clearly defined.
• Growth Mindset: Willingness to give and receive constructive feedback with a desire for career advancement.

More About Our Team

• Our Vision: Our team members are thriving! Our customers and communities are enriched!
• Our Culture: We strive to demonstrate our values through our behavior and decision-making. Our foundational values are Collaboration, Respect, Excellence, Accountability, and Trust (C.R.E.A.T.) every day!

Austin Cutlery & Tool offers competitive wages and benefits, including:

• 401(k) plan with Company Matching Contributions.
• Employee Assistance Program (EAP).
• Paid training and development opportunities.

In addition, eligible employees are offered:

• Medical, Dental, & Vision Insurance (Employer contribution up to $650.00).
• Paid Vacation Time & 10 Paid Holidays.
• Health Savings Account (HSA).
• Life, Dependent Life, AD&D, and Disability Insurance options.

U.S. citizenship required; visa sponsorship is not available for this position.

Austin Cutlery & Tool is an equal opportunity employer. Employment is contingent upon proof of legal right to work in the United States, satisfactory references, and successful completion of a background check and drug test.

Education & Experience

• Bachelor's degree in marketing, business, or a related field (or equivalent experience).
• At least 2 years of relevant experience with at least 1 year of direct experience working on Amazon Marketplace.
• Strong communication skills, both written and verbal.
• Strong Microsoft Excel intermediate level experience preferred.
• Experience with Shopify and Walmart a plus.