E-Commerce Manager

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. 

• Adherence to the attendance and punctuality policies of Goodwill. 
• Creates a positive public image of Goodwill through its online presence and communications. 
• Responsible for the day-to-day operations of all e-commerce areas to ensure listing and shipment goals are met and issues are communicated and resolved in a timely manner. 
• Ensures that expenses are controlled as outlined in the budget. 
• Manages and delivers timely and highest level of customer service with any online or in-person inquiries. 
• Inspects listings to ensure accuracy of descriptions, correct spelling and grammar, quality photos and any necessary information to maximize the listing potential value. 
• Appraises and prices inventory with the goal of extracting the greatest monetary value from all donated goods. 
• Ensures that all e-commerce personnel understand and follow Goodwill’s loss prevention policies. 
• Works with store managers and pre-processing to ensure adequate supply of merchandise provided for e-commerce sales and trains to identify items that would be more appropriately marketed through e-commerce channel. 
• Maintains a positive, team-oriented relationship with all staff and departments. 
• Recommends new or improved methods, techniques and procedures for processing inventory more efficiently.
• Maintains supply inventory by monitoring inventory levels, anticipating needed supplies and ordering and verifying receipt of supplies. 
• Ensures the proper maintenance of all facility equipment, utilities, machinery and electrical equipment is in proper working order. 
• Supervises, plans and prepares work schedules and assigns employees to specific duties; ensures accountability for all employees. 
• Oversees quality of goods going on e-commerce sites. 
• Trains, evaluates, supervises and mentors e-commerce staff and persons served in procedures and policies etc. 
• Prepares and submits payroll records in a timely manner. 
• Budget revenue, expense and capital expenditures for e-commerce annually. 
• Completes required administrative and clerical duties, including submitting paperwork and reports accurately, and within the established time frame. 
• Performs work of e-commerce staff as defined in the job description as needed. 
• Maintains current working knowledge of trends in retail and online sales. 
• Hosts regular staff meetings to ensure communication among staff regarding department related activities. 
• Collect data reflective of online media sales, including, but not limited to: sales volume on all markets, inventory received, inventory aging, inventory on hand, shipping, material costs and any other direct costs and expenditures. 
• Meet and exceed industry standards for customer service. 
• Create and prepare reports for Senior Management. 
• Ensure that housekeeping, safety, and security is maintained, reporting all needed repairs, problems and/or hazards immediately. 
• Assist in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals. 
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed. 
• Ensures HIPAA compliance. 
• Responsible for the safety of all persons served and staff under his/her supervision. 
• Responsible for CARF compliance and maintaining standards in areas of responsibility. 
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. 
• Maintains confidentiality of all privileged information. 
• Performs other incidental and related duties as required and assigned. 

Supervisory Responsibilities: Directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problems.

Not a care giver position: This position does not provide direct care or have routine unsupervised physical or financial access to care recipients served by Goodwill Industries of New Mexico. 

Knowledge, Skills, and Abilities:

• Knowledge of organizational practices, policies and procedures and compliance with same. 
• Knowledge of and compliance with all safety policies and procedures. 
• Knowledge of applicable federal, state, county and local laws, regulations and requirements and employment law. 
• Knowledge of CARF standards. 
• Knowledge of advertising, visual merchandising, and sales promotion. 
• Knowledge of math, accounting and cash management. 
• Skill in increasing sales and profitability. 
• Skill in supervising assigned staff. 
• Skill in budget preparation and administration. 
• Skill in technology based operations including, computers, online shopping sites, various software programs and platforms as related to e-commerce. 
• Skill in operating various word-processing, spreadsheets, and database software programs. 
• Skill in gathering, analyzing, and organizing information. 
• Skill in working effectively under pressure. 
• Ability to maintain confidentiality. 
• Ability to speak effectively before groups of customers or employees of the organization. 
• Ability to motivate employees. 
• Ability to calculate figures and amounts including discounts, interest and percentages. 
• Ability to communicate efficiently and effectively both verbally and in writing. 
• Ability to read, write and understand English. 
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. 
• Ability to work extended hours and various work schedules. 
• Ability to work independently and demonstrate time management skills. 
• Ability to handle multiple tasks and meet deadlines. 

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. 

• Associate’s degree. 
• Two years supervisory work experience in a retail setting or equivalent combination of education and experience.