Ecommerce QA Lead

We are looking for an experienced E-commerce QA Lead to own the quality strategy and delivery for our e-commerce platform. The ideal candidate will have strong experience in web, mobile, API, integration, automation, performance, and end-to-end testing, along with excellent knowledge of e-commerce business processes.

The QA Lead will work closely with Product, Engineering, DevOps, Business, and other stakeholders to ensure high-quality and reliable releases.

Key Responsibilities

• Define and implement the overall QA strategy, test plans, and quality processes.


• Lead QA activities across multiple e-commerce modules and releases.


• Review requirements, user stories, acceptance criteria, and technical designs.


• Identify functional, integration, and business risks early in the development lifecycle.


• Design and review test scenarios, test cases, test data, and traceability.


• Lead end-to-end testing across:
  
  
  
  • Product catalog
  
  
  • Product search
  
  
  • Pricing
  
  
  • Promotions/coupons
  
  
  • Shopping cart
  
  
  • Checkout
  
  
  • Payments
  
  
  • Inventory
  
  
  • Order management
  
  
  • Shipping
  
  
  • Returns and refunds
  
  
  • Customer accounts
  
  
  
  


• Lead API and integration testing for internal and third-party services.


• Establish and maintain UI/API automation frameworks.


• Integrate automated tests into CI/CD pipelines.


• Plan and execute regression, smoke, sanity, system, integration, and exploratory testing.


• Coordinate performance and load testing for high-traffic events and promotional campaigns.


• Work with developers to investigate defects and perform root-cause analysis.


• Manage defect lifecycle, prioritization, triage, and closure.


• Define and track QA metrics and release-quality KPIs.


• Lead production validation and support post-release verification.


• Conduct RCA for production defects and implement preventive measures.


• Mentor QA engineers and conduct technical reviews.


• Continuously improve QA processes, tools, automation coverage, and engineering practices.