Educational Sales Support

SUMMARY: This position provides administrative support to the Educational Sales team members (Road Reps) that are based in the Des Moines, Iowa area. Entering data, completing reports, and researching information using our computer systems are primary responsibilities of this position.  The primary customers served by the Educational Sales Reps and the Support position are Iowa based schools. The Sales Support position will contact Music Directors and school support staff via phone and email.

Essential Duties and Responsibilities include but are not limited to the following.  Additional duties may be assigned as business needs dictate.

Primary Responsibilities:

• Administers support to road sales representatives, including but not limited to: 
• Accurately completes all paperwork necessary for daily operations of the Coralville Educational Sales department. Paperwork will include ordering merchandise, generating invoices, completing bid requests, and entering transactions into West Music computer systems.
• Provide phone support for the Educational Sales Team (Road team).
• Will input and update customer information in CRM software.
• Communicates directly with assigned schools in support of the Educational Sales Reps.
• Manages flow of inventory through the Educational Sales office which may include receiving inventory, managing transfers, preparing outbound shipping, and assisting with inventory control and cycle counts. 
• Assists the Educational Sales Reps by preparing and occasionally presenting materials for school display events
• Will provide backup assistance for the Coralville dock and Mezzanine to cover vacations/days off.
• Will provide guidance and support for moderately complicated questions and issues that store administrative personnel encounter.
• Other tasks and duties as assigned.

Education, Experience & Qualifications 

Required Qualifications:

· Prior Administrative experience including intermediate skills with Excel

Desired Qualifications:

· Band/Orchestra instrument knowledge (knowledge and/or playing experience) is helpful in this role.