EHR and Billing Systems Specialist - Nursing Office of Practice

The ETSU College of Nursing, Office of Practice invites applications for an Electronic Health Records (EHR)/Billing Systems Specialist.

This position supports the College of Nursing Office of Practice by maintaining and optimizing electronic health records, practice management, and billing systems across multiple clinical practice sites. This position provides user support, coordinates revenue cycle activities, monitors operational performance metrics, assists with system workflow improvements, and supports reporting, compliance, and billing operations to ensure efficient clinical and financial processes.

Knowledge, Skills, and Abilities

• Knowledge of healthcare revenue cycle operations, including medical and dental billing, coding principles, reimbursement methodologies, accounts receivable, payment posting, and payer requirements. 


• Knowledge of electronic health records (EHR), practice management systems, and healthcare billing applications. 


• Knowledge of HIPAA regulations and healthcare privacy, security, and compliance requirements. 


• Knowledge of reporting tools and basic data analysis techniques used to support healthcare operations and performance monitoring. 


• Skill in reviewing and interpreting billing, coding, payment, and operational data to identify errors, trends, and opportunities for process improvement. 


• Skill in using EHR systems, billing software, Microsoft Excel, and other business applications to support reporting, workflow management, and operational activities. 


• Strong analytical, problem-solving, organizational, and time management skills with the ability to prioritize multiple responsibilities in a fast-paced healthcare environment. 


• Strong written and verbal communication skills with the ability to collaborate effectively with clinical, administrative, billing, Information Technology, and external partners. 


• Ability to interpret and apply billing regulations, payer requirements, organizational policies, and established procedures. 


• Ability to identify workflow issues, recommend process improvements, adapt to changing technologies and regulations, and provide user support and training. 


• Ability to work independently, exercise sound judgment, maintain confidentiality of patient and financial information, and serve as a reliable backup resource for system and billing operations.

Required Qualifications

• Associate’s degree in Health Information Management, Health Information Technology, Healthcare Administration, Medical Office Administration, Business Administration, Information Systems, or a related field OR two (2) years of relevant experience OR two (2) years of college (plus any additional required experience.)


• One (1) to two (2) years of experience in healthcare billing and/or revenue cycle, dental billing and multi-specialty.


• OR an equivalent combination of education, training, and experience.


• American Academy of Professional Coders (AAPC) Certification i.e. Certified Professional Coder (CPC), Certified Professional Biller (CPB) required by date of hire.

Preferred Qualifications

• Experience with Federally Qualified Health Center (FQHC) organizations.


• Experience with electronic health records systems, i.e. EPIC.


• Experience with Eaglesoft and/or Revenue Well dental practice platform systems.

Physical Demands

• Sitting for extended periods at a computer or workstation.


• Carrying files, equipment, or supplies short distances.


• Pushing or pulling carts, furniture, or equipment.


• Handling small tools or equipment.


• Visual acuity to read printed and electronic materials.


• Repetitive wrist or arm movements.

Compensation & Benefits

• Job Family: Medical Clinical Associate 3 


• Hourly Rate: $21.33 - $26.93 (MR 5)


• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

1. Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.


2. Employment is contingent on a satisfactory background check.


3. Documents needed to apply:
   
   
   
   1. Cover Letter
   
   
   2. Current CV/Resume
   
   
   3. 3-5 references upon request
   
   


4. An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

College of Nursing Overview

The College of Nursing is part of the University’s Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee, offering multiple tracks for students enrolled in undergraduate and graduate programs. The nurse-led clinics under the College of Nursing feature four Federally Qualified Health Centers and two Student Health Clinics. The largest Community Health Center in Johnson City provides primary care, behavioral health care, pediatrics, and women's health with an on-site Dental Clinic, Radiology Department, Lab, and Charitable Pharmacy. Area unhoused individuals receive a continuum of services at the Downtown Day Center. Two school-based clinics in Hancock County provide care for students, staff, and the surrounding community. ETSU students and staff are served by the University Health Center on campus, while the nurse clinic at University School serves that population. The College of Nursing Community Health Centers have received federal funding for more than 30 years, accepting all patients regardless of their ability to pay.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.