Elite Customer Service Level 2

The Elite Customer Service Level 2 position is a vital role for ARTELLA Solutions for assisting patients with troubleshooting their devices and phones to ensure patient is continuously streaming data.

The Elite Customer Service Level 2 will have the same knowledge as level 1. In addition, the Level 2 representative be responsible for ensuring patients are online and streaming data utilized to build accurate Cardiac Monitoring Reports for ordering physicians. This will be accomplished through various steps of troubleshooting monitoring devices and phones.

Qualifications:

• High school or equivalent


• Proficient Communication Skills


• Proficient Customer Service Skills


• Proficient Computer Skills


• Ability to communicate effectively in English


• Bilingual in English and Spanish a plus

Responsibilities:

• Check portal to ensure all patients have a baseline recording and call to troubleshoot those who cannot be brought online remotely


• Check for patients that are offline and call to troubleshoot those who cannot be brought back on remotely


• Check for patients with bad signals and call to troubleshoot those who cannot be brought back on remotely


• Check for patients with low battery signal and call those patients and remind them to charge their device


• Call patients to verify address so devices can be sent to them


• Document all interaction with patients and clinics in portal

Equipment required for job performance:

• Computer or Laptop with dual screens and screen protectors


• Phone


• High Speed Internet

Artella Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.