Emergency Dispatch Lead

Emergency Dispatch Lead

Company:

The Boeing Company

The Boeing Company is seeking a highly experienced and dedicated Global Security Operations Center (GSOC) Emergency Dispatch Lead to join our team in Mesa, AZ.

Boeing is looking for an experienced and motivated Global Security Operations Center (GSOC) Emergency Dispatch Lead. The GSOC is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US). We deliver this unique capability through our exceptional talent. The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

Position Responsibilities:

• Supervises the answering and processing of emergency and service calls for Boeing Security and Fire Operations with appropriate pre-arrivals instructions

• Supervises shift compliance with standard operating procedures

• Leads development of procedures, training, etc.

• Conducts briefings with assigned shift

• Coordinates and communicates with manager, provides situational updates related to shift activities and needs

• Coordinates with and supports the GSOC Emergency Dispatch Training Coordinator

• Coordinates and interfaces with Boeing Security and Fire Departments and other business partners as necessary

• Conducts After Action Reviews (AARs)

• Troubleshoots and analyzes equipment failure and initiates requests for technical support

• Requires familiarity with Computer Aided Dispatch (CAD), 911 telephony, and Land Mobile Radio (LMR) systems

• Ensures adequate staffing during shift and maintains shift schedule

• Supervises team issues, risks, and opportunities

• Able to perform all duties of certified Emergency Dispatcher and assist with critical events or fill-in as activities require

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

• 3+ years of experience with Computer Aided Dispatch (CAD), 911 phone and radio systems

• 3+ years of experience with Microsoft Office including Outlook, Excel, Word, PowerPoint, SharePoint, and Teams

• Ability to work variable shifts including nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience

• Supervisory experience in a Emergency Communication Center

• Emergency Medical Dispatch (EMD) experience/certification

• National Incident Management Systems (NIMS) ICS 300 / 400 Certification

• National Incident Management Systems All-Hazards Communications Unit Leader (COML) Certification

• Motorola/Spillman Flex System Application Administrator (SAA) certification

• 3 years of experience with Motorola MCC 7500 radio system

• 3 years of experience with Motorola VESTA 9-1-1 CPE

• 3 years of experience with NICE recording system

• Experience with communicating to multiple audiences, including executive leadership

• Experience with written and verbal communication and interaction in an executive environment

• Experience communicating with and briefing to all levels of staff

Conflict Of Interest:

Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $111,350 - $150,650

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning