Employer Services MA Clinical Support Role

Job Summary

Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions

• Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
• Collaborates work efforts with the clerical staff to optimize operations and patient flow.
• Interacts with outside healthcare facilities and agencies involving patient care and insurance.
• Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
• Perform front office duties to provide coverage as needed.
• Provide coverage in other departments or locations as needed.
• Demonstrates excellent customer services skills and exhibits understanding and promotes the practice of safety, clinical and infection control standards.
• Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
  - Primary Care gaps in care identification, outreach, and chart preparation
  - Residency clinic role
  - High level disinfection
  - Designated new hire preceptor
  - Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
  - Care management (PDCMs)
  - Qualified language interpreter
  - Super User for EPIC or specific competency
  - Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
  - Multi-site/flexible float pool assignment

Qualifications

Required

• High School Diploma or equivalent
• Completion of a competency-based accredited MA program, including a clinical rotation, or equivalent experience. Certifications listed below are effective March 1, 2026. Team members may have other certifications and hire dates before March 1, 2026.

• 1 year of relevant experience 1 year (12 months) medical assistant experience; or completed Corewell Health medical assistant internship and (6) months medical assistant experience; or completed Corwell Health medical assistant apprenticeship program.

• CRT-Basic Life Support (BLS) - AHA American Heart Association 30 Days Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 30 Days
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 90 Days Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists 90 Days Or
• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing 90 Days Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Health career Association 90 Days Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 90 Days Or
• CRT - Medical Assistant, Registered (RMA) - American Registry of Medical Assistants American Registry of Medical Assistants 90 Days Or
• LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan Upon Hire

Preferred

• 2 years of relevant experience  or 2 years of medical assistant experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

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How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.