EMT - Transport Communication Specialist - NIGHTS

Nemours is seeking Transport Communication Specialists FULL-TIME, 7P-7A to join our Nemours Children's Hospital team in Orlando, Florida. 

The pediatric critical care transport team is a unique business within Nemours, consisting of a multi-disciplinary group of health care professionals who are available 24 hours a day, 7 days a week (24/7) to stabilize and transport sick and injured children from referring facilities to this hospital, as well as transport patients from this facility to another dependent up that child’s medical needs.  Crucial to this operation is the 24/7 access communications center.

The Transport Communication Specialist is primarily responsible for ensuring accurate and timely communications among members of the Transport Team, referring physicians and appropriate personnel of referring facilities, referring and accepting physicians and other interacting departments within Nemours Children’s Hospital.

Position Responsibilities

• Responds promptly and courteously to incoming transport requests from referring physicians via the Transport 1-800 hot line, other in-house phone lines and/or personal appearance, using professional and effective communication skills.
• Utilizes Transport guideline to assist physicians/ make recommendations as to recommended mode of transport, team configuration and use of Code 3, lights and sirens.
• Communicates with vendors in arranging back-up ambulances and helicopter requests.
• Works collaboratively with Patient Intake Coordinator to elicits accurate and complete information in order to complete the intake process.
• Facilitates via conference calls all communications between transport clinician, medical control officer (MCO) and referring physicians.
• Communicates with all appropriate parties the acceptance of transport request, i.e., Nursing  Supervisors, Admissions personnel, as directed by Medical Command Officer and/or other Transport Team members.
• Maintains contact with ambulance and ground crews during all missions, including concurrent runs. .
• Documents all communications and completes the EPIC intake / disposition process.
• Answers and facilitates all communications in-coming on the Kid Admit line.
• Coordinates multiple referral requests both air and ground.
• Participates in department and hospital programs for Quality Improvement and works with division members to improve provision of services.

Position Requirements

• One year of training beyond high school diploma required
• EMT or EMD experience required, paramedic experience preferred.
• Must have knowledge of medical terminology.
• Previous communications center experience a plus.
• Minimum of 3 years experience required