End user support

Our Unique Capabilities

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.

Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Our Recruiting

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.

End User Support

Location: Wichita, KS
Duration: 3 months

Description:
This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.

Essential Duties and Responsibilities:
The primary responsibilities of this role are:
- Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
- Submitting the appropriate system access requests on behalf of the end user.
- Validation that requests are completed accurately.
- Follow up / monitoring to ensure requests meet expected service level agreement.

Experience:
- Basic computer skills.
- Customer Service.

Required:
- Strong organizational skills to manage priorities and meet deadlines.
- Detail oriented.
- Multi-tasking skills.

Preferred experience:
- Prior customer service / service desk experience.
- Microsoft Outlook.

Minimum Education Required: High School Diploma.

Minimum Education Required: High School Diploma.