Engagement Manager Revenue Cycle

Job Summary

The Engagement Manager supports operational functions related to appointment scheduling, provider template design, financial clearance, and front-end revenue cycle activities. This role works closely with clinical departments to improve workflow efficiency, standardize processes, and enhance patient access and financial performance. The position serves as a liaison between operational and clinical teams, helping identify revenue opportunities, optimize scheduling and financial processes, and support patient-centered service delivery.

Essential Duties & Responsibilities

• Manage revenue cycle operations for assigned clinical departments, including registration, charge capture, charge reconciliation, denials management, and write-offs.
• Identify revenue improvement opportunities and support implementation of operational solutions.
• Prepare and present monthly operational and financial reports, including budget performance, accounts receivable metrics, denial trends, charge lag, and provider productivity.
• Analyze accounts receivable reports to identify denial patterns and process improvement opportunities.
• Assist with revenue forecasting, budget development, and financial analysis for clinical departments and new service initiatives.
• Develop financial models and revenue projections for expansion projects and new clinical programs.
• Monitor provider productivity metrics and patient access performance indicators such as appointment availability, cancellations, and no-show trends.
• Make recommendations to improve provider scheduling templates and patient access workflows.
• Respond to patient billing concerns and coordinate issue resolution with operational and clinical leadership.
• Collaborate with analytics, finance, strategic planning, and clinical teams to support operational goals.
• Maintain strong working relationships with department leadership and stakeholders.
• Utilize reporting tools and systems to analyze workflow performance and operational efficiency.

Minimum Requirements / Skills

• Bachelor's Degree required; Master's Degree preferred.
• Minimum 5 years of experience in access templates, analytics, scheduling operations, or revenue cycle functions.
• Strong understanding of healthcare operations and patient access workflows.
• Experience with revenue cycle processes including scheduling, financial clearance, prior authorizations, or patient access operations.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Access.
• Experience with EPIC preferred.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple projects and collaborate across departments.
• Experience supporting clinical departments and operational teams preferred.
• Strong organizational and workflow optimization skills.