Job Description - Enrollment & Match Support Specialist
Position Snapshot:
TITLE: Enrollment & Match Support Specialist
DEPARTMENT: Program
FLSA STATUS: Non-exempt
HOURS: 40 hours
TRAVEL REQUIREMENTS: As needed. Typically, no more than 25% per week.
SALARY: Commensurate with experience
REPORTS TO: Director of Programs
TERRITORY COVERED: Full agency service area
CENTRAL OFFICE: 1519 Gardiner Lane; Louisville, KY 40218
SUPERVISORY RESPONSIBILITY: None
Position Summary:
Big Brothers Big Sisters of Kentuckiana (BBBSKY) is seeking a passionate professional to help create and support life-changing mentoring relationships that unlock the potential of youth in our community. In this role, you'll use your relationship-building skills and professional judgment to ensure volunteers and youth are thoughtfully enrolled, matched, and supported throughout their mentoring journey.
About the Role: As an Enrollment & Match Support Specialist, you'll serve as a key relationship manager, ensuring successful matches between adult mentors ("Bigs") and youth ("Littles"). Using BBBS's evidence-based practices, you'll assess participants, facilitate matches, and provide ongoing support to create lasting relationships that lead to positive youth outcomes. Success in this role means building trust, maintaining high standards for child safety, and delivering exceptional service to volunteers, youth, and families.
Key Responsibilities:
Conduct comprehensive enrollment interviews and assessments with volunteers, youth, and families
Lead individual and group orientations/training sessions focusing on child safety and program expectations
Make strategic match recommendations based on thorough assessments
Provide regular coaching and support to ensure match success and longevity
Monitor child safety and relationship development through ongoing communication with all participants
Facilitate crucial conversations about match concerns, behavioral changes, and policy violations - addressing challenges with empathy while maintaining professional boundaries and preserving participant dignity
Maintain detailed documentation and track outcomes using our database
Support recruitment efforts through community outreach and group presentations
Build genuine relationships with volunteers, parents/guardians, and youth
Contribute to an inclusive environment where all participants feel valued
Help coordinate and staff agency events, including match activities
Champion agency fundraising initiatives that sustain our mission
What We're Looking For:
Required Qualifications
Bachelor's degree in social services, Human Services, or a related field preferred
Valid driver's license and ability to travel throughout Kentuckiana
Reliable internet access for remote work capabilities
Proficiency with Microsoft Office Suite
Essential Skills & Qualities
Strong cultural competency skills and commitment to fostering an inclusive environment
Solid relationship-building and interviewing abilities
Excellence in assessment and attention to detail
Professional written and verbal communication
Ability to work some evenings/weekends
Solutions-focused approach to challenges
Experience working with diverse populations
Commitment to continuous learning about systemic barriers facing youth
What We Offer:
Salary commensurate with experience
Purpose-driven work that directly impacts youth development
Collaborative, mission-focused culture that values equity and inclusion
Professional development opportunities
Flexible work arrangements, including some remote capabilities
Being part of a nationwide movement to transform communities through mentoring
BBBSKY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our organization and enhances our ability to fulfill our mission of empowering youth through mentoring.
Ready to help change lives? Apply now and join us in empowering youth through mentorship!
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