Enrollment Representative

Come Smile with Us!

Delta Dental of Iowa invites candidates for Enrollment Representative to join our team. If you thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional quality service, this is a position for you! You will support the enrollment and eligibility process for group and individual customers. You will ensure accurate and timely updates to member and group information within administrative systems, while delivering exceptional service to internal and external stakeholders. You will handle multiple tasks and maintain compliance with company policies and regulatory requirements. This is a hybrid position located in Johnston, Iowa.

Learn why Dan enjoys working on our Operations Team.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities

• Process enrollment transactions including member eligibility, terminations, reinstatements, and accounting requests.
• Review  and reconcile routine electronic and paper eligibility files to ensure  accuracy and compliance with customer specifications. 
• Investigate  and resolve enrollment-related inquiries from customers, agents, and internal  teams via phone, email, or written communication. 
• Collaborate with other departments to coordinate and communicate highly visible  service-related issues.
• Develop a thorough working knowledge of administrative systems, CRM and electronic tools to support team processes. 
• Actively participate in huddles and team’s workload to ensure timely and accurate completion of team’s responsibilities. 
• Participate in ongoing coaching, quality feedback, and skill development opportunities.
• Adhere to processing standards related to quality, documentation, and turnaround  time.
• Adhere to HIPAA and confidentiality requirements. 
• Perform other duties as assigned.

 Required: 

1. 0-1  year of experience in enrollment, benefits administration, or business  operations, preferably in insurance. 

2. Strong analytical  and problem-solving skills with the ability to make sound decisions. 

3. Professional  written and verbal communication skills; ability to interact effectively with  stakeholders. 

4. Ability to work  independently and collaboratively in a team environment. 

5. Strong  organizational skills with the ability to prioritize multiple tasks. 

6. Proficiency in  Microsoft Excel, Word, and other relevant software. 

7. Basic math  competency.

Preferred 

1. Associate’s degree 

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.