Enrollment Specialist

Heartview Foundation is seeking a detail-oriented and compassionate Enrollment Specialist to join our Revenue Cycle team. In this role, you'll help patients navigate insurance enrollment, verify benefits, and answer billing questions while ensuring they have access to the treatment they need.

Schedule: This position follows a 40-hour workweek, with shifts of eight hours per day between 7:30 AM and 5:00 PM. Candidates must have the ability to commute to our Bismarck location daily.

 What You'll Do 

• Assist patients with Medicaid and Voucher insurance enrollment applications. 
• Verify insurance eligibility and benefits for treatment services. 
• Explain insurance coverage, treatment costs, and billing information to patients. 
• Communicate with state agencies, insurance companies, and internal departments regarding patient coverage. 
• Register patients for walk-in clinic services. 
• Maintain accurate patient records while ensuring compliance with confidentiality regulations. 
• Compile data for quality assurance and utilization reviews. 
• Respond to patient, family, and staff questions regarding insurance and billing. 
• Cross-train within the Revenue Cycle department to provide coverage as needed. 
• Perform other duties as assigned.

Why Join Heartview Foundation? Heartview Foundation prioritizes the well-being of both our patients and our team members. We are proud to offer:

• Generous Paid Time Off (PTO) for a balanced work-life schedule.
• 401(k) retirement plan with employer matching contributions.
• 100% employer-paid health, dental, and vision insurance for employees, and 75% employer-paid for dependent(s).
• Paid holidays to recharge and spend time with family.
• Employee Assistance Program (EAP) for personal and professional support.

Required:

• High school diploma, GED, or equivalent. 
• Excellent customer service, communication, and organizational skills. 
• Strong attention to detail and ability to manage multiple priorities. 
• Ability to work both independently and as part of a team. 

Preferred:

• Two years of experience in healthcare, behavioral health, or a related field. 
• Two years of customer service experience or equivalent education. 
• One year of office experience. 
• Experience with insurance verification, Medicaid enrollment, or medical billing. 
• Familiarity with electronic health records (EHR) and healthcare confidentiality requirements.

Additional Requirements: Qualified candidates must pass a background check and adhere to our drug-free workplace policy, which includes pre-employment drug and alcohol screening.

At Heartview Foundation, every team member helps create a safe, recovery-oriented environment. We look for employees who are committed to recovery principles and healthy living, and who can demonstrate that commitment through their professional conduct and personal wellness practices. Because of the unique role we play in clients’ lives, staff must also respect professional boundaries, avoid conflicts of interest, and recognize the power differential that can exist not only between providers and clients but also among staff members. To ensure ethical standards are maintained, employees cannot be current participants in Heartview Foundation’s primary treatment programs. If an offer of employment is made, Human Resources will conduct due diligence to confirm the accuracy of this disclosure. 

Apply Today

If you're passionate about helping others, enjoy solving problems, and want to make a difference in your community, we'd love to hear from you.

This position is open until filled.