Enrollment Specialist

ROLE AND ESSENTIAL FUNCTIONS 

The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.   

• Receives large number of calls (internal & external) regarding new and existing enrollment files 
• Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files 
• Interacts daily with program stake holders via phone and/or electronically 
• Registers potential and existing customers using several data bases with high accuracy 
• Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s 
• Manages, distributes and tracks program specific materials as needed and/or requested 
• Maintains a complex filing system 
• Works well independently with limited supervision 
• Analyzes and resolves all customer inquiries  
• Uses strategic thinking to complete multiple tasks  
• Conducts thorough and accurate research 
• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications 
• Identify and share opportunities for process improvements and improved working conditions 
• Willing to occasionally work other than typical work hours to meet high volume demands 
• Performs other work related activities as assigned 
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act 

QUALIFICATIONS  

MINIMUM QUALIFICATIONS 

• At least two years of experience in customer service 
• Must be able to effectively handle heavy inbound and outboard call volume 
• Ability to communicate both orally and in writing in a professional manner 
• Accuracy and the ability to handle responsibility with limited supervision 
• High standard of integrity 
• Ability to work well with numbers 
• Ability to read and work accurately with formulas 
• Proficient with 10 key by touch 
• Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills 
• Ability to handle conflict and difficult customers 
• Ability to prioritize and handle multiple demands successful