Enrollment Specialist (Contractor)

About Hello Heart:

Hello Heart is a fast-growing, mission-driven, AI-native company transforming how heart health is managed. Our vision is simple but ambitious: to make heart attacks and strokes a thing of the past.

We do this by focusing exclusively on heart health, tackling the world’s leading cause of death and the single largest cost driver in U.S. healthcare. Built on one of the largest and fastest-growing datasets in heart health, our AI-powered platform combines a seamless at-home experience with connected devices, real-time risk detection, and personalized interventions that help people understand their risk earlier and take action sooner.

The result is a solution that delivers twice the clinical impact of traditional approaches, along with measurable cost savings for employers and health plans. Today, Hello Heart is the official cardiac prevention program for 80% of large U.S. health plans, is recognized as best-in-class by the American Heart Association, and was named one of Fast Company’s 2026 Most Innovative Companies.

As an AI-first company, we expect employees across functions to be AI fluent and to use AI in thoughtful, practical, and responsible ways. We’re looking for people who are excited to apply AI in their work and help build the future of heart health.

About the Role

We are looking for an enthusiastic Enrollment Specialist (contractor) to serve as the first point of contact for Hello Heart users. In this role, you will support member onboarding and engagement, helping individuals successfully enroll in and navigate the Hello Heart program.

This position requires strong communication skills, creativity, problem-solving ability, and a positive, can-do attitude. If you are motivated by making a real impact on people’s lives and want to be part of a mission-driven team, this role is for you.

Responsibilities

• Travel to various locations to support enrollment events and member engagement efforts


• Become a product expert and guide users through enrollment and program features during onsite events


• Provide exceptional support to users, ensuring a smooth and positive onboarding experience


• Identify, troubleshoot, and document technical issues at onsite events, escalating when necessary


• Provide feedback to internal teams to improve user experience and operational processes

Qualifications

• Experienced using AI tools in your daily workflow


• Experience in a customer-facing role


• Demonstrated ability to identify, troubleshoot, and document technical issues


• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment


• Excellent verbal and written communication skills


• Positive attitude and passion for helping others

Compensation

The US compensation for this contractor position is $250 per day per event, plus a daily meal per diem aligned with our internal team policy. In addition to the per-event rate and per diem, all approved travel expenses are covered. Please note that this is a contractor role and is not eligible for benefits, bonuses, or equity. #LI-DNI

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.