Enrollment Technology Specialist

Job Summary: 

The Enrollment Technology Specialist will work closely with our Account Management team to deliver enrollment technology to our customers in an accurate and timely fashion.

Duties/Responsibilities:

• Gain knowledge of insurance products including but not limited to dental, life, disability, vision, accident, critical illness, and medical.
• Serve as a technical resource for Account Management and Sales
• Develop relationships with our local teams
• Provide prompt, efficient, high-quality service to our broker partners and clients.
• Responsible for obtaining discrepancies from carriers and be able to fix/adjust discrepancies based on structure.
• Identify trends with carriers and/or plan builds and follow through on updated educational pieces. 

Required Skills/Abilities:

• Must be able to work in a fast-paced environment.
• Must have the ability to learn quickly.
• The candidate has a sense of urgency and takes pride in their work. 
• Must be comfortable in a team environment.
• Must have the ability to troubleshoot and articulate solutions to issues.
• At least one year of professional work experience.
• Employee Benefit industry experience is not required but preferred.
• Self-motivated and goal oriented.
• Strong organizational, time management and follow-through skills.
• Highly proficient in the basics of Microsoft Excel (expert preferred, but not required).
• Excellent communication skills both written and verbal.
• Undergraduate degree (Preferred, but not required).
• Desire to continually learn new products and services.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times