Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

S2I2 is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations.

Shift Schedule:

Sunday - Tuesday 7am - 7 pm and every other Wednesday. This position is considered to be mission essential and candidates are expected to report to work site even during closures.

Position Overview:

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.


• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.


• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system


• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.


• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).


• Must be proficient with Microsoft Office Suite


• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.


• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

Qualifications

Required skills:

• Must have an active Top Secret clearance


• Must have an active DoD 8140 IAT Level II Certification or better


• Minimum 3 Years' experience in Tier III Support operations


• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools


• Hands on experience with Server Administrations including virtualization


• Commitment to adapting and adhering to best practices


• Attention to detail and professionalism

Desired skills:

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS


• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk


• Active DoD 8140 IAT Level III certification


• Bachelor's degree in Computer Science or related IT or technical field