Enterprise Service Support Specialist

JOB DESCRIPTION

Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.

Additional duties will include:

• Provide health and status monitoring of the network


• Documenting and communicating outage information to co-workers and customers


• Executing scripts


• Open and close tickets


• Correlate events and incidents for management of Information Technology (IT) Services

JOB QUALIFICATIONS

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience


• US Citizen with an active DOD Secret security clearance


• Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)


• Must be willing to work shifts, including evenings and weekends

PAY RANGE

$25.00/hr

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Legion Global is building a sustainable, long-lasting organization where each employee can prosper, develop their skills, and perform their best work. We believe that by taking care of our team, they will take exceptional care of our nation's defense infrastructure. Legion offers paid time off (PTO), paid holidays, comprehensive health and wellness packages, and a 401K with company match.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans