Entitlements Specialist-Coordinator-79534802

Minimum Qualifications

Education:

• Bachelor’s degree in social/human services or related area of service.

Experience:

• 2 years of relevant experience. Understanding of the health care system.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite 

Schedule: 9:00am - 5:30pm Monday-Friday

Compensation: $21.4220

What We Offer

We provide competitive benefits, including: 

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

Under the general supervision of the Program Director, ensures each resident obtains entitlements clearance at intake. Coordinates benefit application process with Social Services Case managers, carrying out assignments that include the processing, maintenance and completion of the following job tasks and responsibilities.

Primary Responsibilities

ENTITLEMENTS COORDINATOR DUTIES:

MAINTAIN ENTITLEMENT CASE RECORDS:
• Maintains Entitlement client case records in a timely and accurate manner
• Up-to-date filing of all incoming entitlement correspondence, inter and intra-agency documents and information documents relating to the resident’s entitlement case.
• Maintains an up-to-date and accurate written record, in the Contact Notes section of the client case record, of all Entitlement interactions with residents, and with all the entitlement systems, and inter and intra-agency contacts pertaining to the resident’s entitlement case.
• Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes, e.g., statistical surveys, departmental reports, etc., and is able to use this resource to problem solve and to present this information for supervisory review.

MAINTAIN THE MONTHLY LEVEL II RESIDENCE ENTITLEMENTS ACCOUNT RECORD AND ANY ADDITIONAL ACCOUNTING PROCEDURES THAT ENSURE THAT ALL THE CLIENT’S BENEFITS ARE ACTIVE AND IN PLACE:
• Maintains an accurate and up-to-date monthly Entitlements program account book in IMA. This will be accomplished by the timely recording of all incoming entitlement funds that finance a resident’s program fees plus PNA amounts.
• Utilizes this account record as an analytical oversight tool to ensure ongoing receipt of client eligible entitlement funds and to monitor the flow of client entitlement funds.
• Maintains accurate and up-to-date Direct Deposit records of SSA eligible Level II consumers. The Specialist is responsible for timely processing all necessary paperwork for opening and closing Direct Deposit.

MAINTAINS DAILY CLOSE INTERDEPARTMENTAL RELATIONSHIP WITH THE VARIOUS ICL DEPARTMENTS:
• Aging Report
• Overpayment Report
• Rent Arrears Report
• Annual Progress Report (APR)
• Any additional statistical reviews and reports that may be regularly issued.

PROVIDES ENTITLEMENT COUNSELING TO RESIDENTS AND CLINICAL STAFF:
• Maintains regularly scheduled Entitlement counseling periods and meetings for the purpose of providing entitlement outreach and advisement to both residents and staff.
• Provides individualized benefits advisement services including data collection, analysis and recommendations.
• Communicates effectively and sensitively with residents and staff regarding complex entitlement information.

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