Entry Level VoIP Customer Support

Company : Newtel Systems

Job Description - Entry Level VoIP Customer Support

If you want to work in an innovative, and fast-paced environment, you're the perfect candidate for this job, especially if you are creative with a talent for solving both routine and unique problems. To succeed in this position, you will need to support corporate customers, in a highly visible role that has a positive impact on both the customer and the our company.

This VoIP Customer Support position is based in Inwood, NY, near JFK, within close walking distance of the LIRR Inwood station and is a full time and permanent opportunity.

Responsibilities

Provide new and existing customers with stellar customer service experiences as the 1st point of contact with our company.

Provide basic level 1 technical support for any issue customers experience and walk customers through a solution.

Correspond and follow up on high ticket volumes via emails, chat and calls from our customers.

Effectively resolve or escalate customer queries in a considerate, accurate, and timely manner.

Compose thoughtful, personalized responses for a variety of consumer requests.

Use critical thinking skills to answer and solve inquiries, requests and problems, always looking to achieve quick and efficient resolution.

Identify recurring technical issues and propose solutions to address the root of the problems.

Effectively multi-task; quickly responding to requests in addition to current tasks being performed.

Our Process

We thank all applicants in advance for their interest and taking the time to apply for this position!

We'll review your application along with all the others we receive and pick the top profiles for a screening call. Often due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call or email, please don't be disappointed. We receive many applications for each role and have to prioritize who we speak to.

Requirements

Excellent written and verbal communications skills along with an ability to handle all interactions with clients with professionalism.

Ability to listen and understand the customerâs needs before âtellingâ or âsuggestingâ anything, ensuring that the customer is receiving a solution that truly adds value and leads to customer satisfaction.

Technical, troubleshooting and analytical skills.

Work experience in a customer service field, with experience in a technical support role in SaaS, Networking, or telecommunications environment (preferred).

Understanding of basic networking concepts.

Support / service ticketing system experience desired (Zoho a plus).

Proficiency with Microsoft Office (Word and Excel) / Google Apps is a must.

Strong organizational and interpersonal skills.

Ability to simplify complex problems and craft solutions

Ability to understand networking and monitoring tools

Benefits

Opportunities to develop your career in an organization with a proven track record of advancement

A friendly, family-oriented work culture with weekly team lunches and company outings

Opportunities for hands-on technical training and the ability to contribute to future company initiatives

Generous market competitive total compensation package

401(k) with company match

Health Insurance

Paid time off plus holidays

Paid training opportunities

High-growth,-paced environment with collaborative and unique team culture

Original job Entry Level VoIP Customer Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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