Epic Hyperspace Deployment Adm

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Preferred but not required certification in Epic Hyperspace Deployment
• Requires a third party certification to achieve certification.
• Bachelor’s degree in computer science but can be replaced by 5 years work experience.

Experience / Qualifications

• Prior experience working with Epic Hyperspace a plus.
• Work history/knowledge of the Microsoft Windows server administration.
• Prior experience with application deployment platforms such as Citrix XenApp, Citrix XenDesktop, and/or Microsoft SCCM.
• Expertise in the Microsoft Windows server administration
• Expertise in your primary application deployment platforms such as Citrix XenApp, Citrix XenDesktop, VMWare Horizon Hosted, VMware Horizon View, or Microsoft System Center Configuration Manager
• Expertise in your chosen virtualization platform such as Citrix XenServer, VMWare ESXi, or Microsoft Hyper‐ V
• Working knowledge of network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP

Position Summary

The Epic Hyperspace Deployment Administrator is a critical, hands-on role, which installs and administers Epic applications. The Epic Hyperspace Deployment Administrator is involved in configuration, deployment, proactive monitoring, and maintenance.

• Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non‐production needs.
• Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of your Epic system
• Understanding performance metrics, monitoring system performance, and troubleshooting issues
• Assisting in the configuration and troubleshooting of integrated third-party software and peripherals
• Managing logins for different types of access, including login behavior and working environment configuration
• Applying platform and Epic upgrades and updates to production and non‐production components
• Responding to emergency and after‐hours issues
• Engaging in capacity planning exercises to ensure adequate system resources.
• Collaborating with your technical teams and Epic to ensure proactive support.
• Writing and maintaining scripts to improve system management tasks.
• Participating in your change control process for all planned application and technical activities
• Maintaining and testing processes related to business continuity.
• Following vendor and Epic best practices for hardware and software configuration.
• Member of the on-call rotation team.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Works well with others, build consensus, and ensures cooperation to complete tasks and positive workflow. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes.  Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, use of computer and other telecommunication devices.  Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated.

Threshold Requirements

• These threshold requirements are required and completed on a yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.