Epic Principal Training Analyst - I.T. - Tulsa

MINIMUM QUALIFICATIONS

Education - associate’s degree in healthcare administration, Information Technology, Education, or a related field (or equivalent professional experience).

Experience - Minimum of 2–3 years of experience building, implementing, or training in Epic EHR software. 

Knowledge & Skills –

1. 
   

   Ability to work with Epic end users and troubleshoot Epic application issues

   
   


2. 
   

   Knowledge of advanced computer and administrative support skills.

   
   


3. 
   

   Demonstrated customer-oriented service excellence principles.

   
   


4. 
   

   Ability to present and conduct training.

   
   


5. 
   

   Ability to exercise sound independent judgment, establishing work priorities with minimal supervision.

   
   


6. 
   

   Ability to assist with meeting assignment deadlines and interpret established policies and procedures.

   
   


7. 
   

   Ability to communicate courteously and effectively with all staff as well as the public, both orally and in writing.

   
   


8. 
   

   A quick learner of software and information technology and motivated to learn new applications

   
   


9. 
   

   Knowledgeable in adult learning techniques

   
   


10. 
    

    Ability to maintain a confident, professional demeanor.

    
    


11. 
    

    Ability to maintain strict confidentiality.

    
    


12. 
    

    Skill and ability to file, organize and retrieve data and information. Must possess strong organizational skills.

    
    

JOB SUMMARY

The Epic Principal Trainer (PT) leads the creation of role-based training curricula, manages the dedicated training environment, and ensures user competency across the organization. The PT collaborates closely with application analysts and operational leadership to translate complex software workflows into digestible, actionable learning materials.

WORK ENVIRONMENT

Work is performed primarily in an office environment equipped with business machines, computers, etc.

PHYSICAL DEMANDS

Work requires extended periods of sitting, standing and bending, operation of business machines, and some driving.  Valid Oklahoma Driver's License is required.  Confidence, maturity, and the ability to cope with occasional emotional situations (such as handling complaints) are required.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

1. 
   

   Create Materials: Author comprehensive lesson plans, user manuals, exercise booklets, and quick-reference job aids.

   
   


2. 
   

   Role-Based Workflows: Tailor training pathways to match specific operational roles (e.g., inpatient nurses, billing specialists, front-desk staff)..

   
   


3. 
   

   E-Learning Development: Build digital, interactive training modules for ongoing education and new hire onboarding.

   
   


4. 
   

   MST Build: Construct, configure, and maintain the Master Training (MST) environment to support hands-on practice.

   
   


5. 
   

   Data Mitigation: Run utilities to rebuild, refresh, and maintain patient data scenarios within the training environments.

   
   


6. 
   

   Testing: Audit and test the training environment prior to classes to ensure software stability and correct workflow behaviors.

   
   


7. 
   

   Examine the effectiveness of Epic training programs against stated learning goals and modify training programs to address opportunities for improvement.

   
   


8. 
   

   Maintain Department manuals, policies, and procedures.

   
   


9. 
   

   Regular attendance is required.

   
   


10. 
    

    Performs other duties as requested.