Equipment Technician Supervisor

Description

• Must be able to perform all duties and assignments of the Equipment Technician  
• Coordinate and supervise the activities of employees in the Disinfect and Delivery program 
• Develop working schedule for Technicians  
• Coordinate Technicians activity  
• Redirect Technicians if urgency arises 
• Monitor hours worked, punctuality and attendance of Technicians 
• Support employment related responsibilities including onboarding, new hire training, coaching to meet Service Level Agreements, performance management, attendance management, upskill training, and escalation resolution 
• Be trained on cleaning advanced medical equipment for support of Technicians 
• Improve order response time 
• Answer phone and fulfil phone requests as needed 
• Ensure consistent communication among Technicians 
• Communicate with stakeholders 
• Perform spot checks throughout the shift 
• Escalate Clinical concerns to Manager  
• Reporting to customer as required 
• Ensure training of new employees in tasks, safety, policies, and procedures 
• Identify and escalate overtime needs 
• Ensure that services meet the needs of the site 
• Ensure personnel have the equipment and supplies necessary to perform their job 
• Issues supplies to equipment technicians as needed 
• Conduct regular quality, service, and safety inspections of assigned areas and report the results of the inspections with particular emphasis on needed repairs 
• Ensure specified contract services are provided by the contractor by inspecting the work performed 
• Advise the immediate supervisor when shortcomings or other deficiencies of work are noted 
• Report employee personnel and customer issues to supervisor 
• Report accidents and incidents to the supervisor immediately 
• Carry out management responsibilities in accordance with the organization's policies and applicable laws 
• Assign and direct work 
• Ensure each team member works in conformance with SBM and GE policies and procedures 
• Ensure operational excellence through training, coaching, disciplining, and encouragement of team members 
• Address complaints and resolve problems 
• Ensure employees are properly trained on tasks and safety requirements 
• Monitor employees for proper use of personal protective equipment, and supplies 
• Provide recommendations for corrective action on areas that need improvement 
• Review and maintain employee’s records such as attendance and metric data 
• Correct at risk behavior then reports to the supervisor immediately