ER Patient Access Specialist - Non-Cert - Day Shift

Job Summary:

Responsible for greeting, registering, collecting payments in compliance with the applicable State and Federal regulations, and hospital policies and procedures.  Is an ambassador of Good Samaritan, cultivating PRIDE values of patient, respect, integrity, dignity, and excellence.

Essential Job Duties:

1. Collects information via phone, in person (bedside or in a registration booth) to accurately register patients for outpatient, inpatient, emergency, and observation services.
2. Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate.
3. Understands insurances and responses to correctly input for reimbursement on services received.
4. Collects, secures, and posts payments from patients.
5. Greets patients, provides routing assistance to point of service.
6. Handles phone, fax, and email inquiries.
7. Balances cash drawers, petty cash, and change functions.
8. Prepares funds for deposits.
9. Answers correspondence.
10. Provides patients with Financial Assistance information and explains submission and processing when appropriate.

Secondary Job Duties That May be Reassigned:

1. Performs other duties as assigned by the Patient Access Supervisor or Director of Hospital Revenue Cycle.

Job Specifications:

• Education -- High School graduate, Associate's degree preferred.
• Experience --
  • Knowledge of health care revenue cycle preferred.
  • Must obtain certification as CPAS (Certified Patient Access Specialist) within 6 month of hire date.
  • Insurance knowledge and terminology, and understanding of medical terminology preferred.
  • Knowledge of medical billing and collection practices a plus.
  • Proficient in spelling, grammar, punctuation, and other language skills.
  • Proficient in keyboarding, data entry, and business writing.
  • Ability to convey a positive and professional image to patients and employees.
  • Ability to establish and nurture beneficial business relationships.
  • Maintain composure in high pressure situations.