ERP Manager - Microsoft D365 F&O

Position Summary

The ERP Manager – Microsoft Dynamics 365 F&O leads the strategic delivery, continuous optimization, and support of the enterprise D365 Finance & Supply Chain Management (F&O) ecosystem and integrated solutions, managing a cross-functional team of analysts and developers to translate complex business needs into scalable technology platforms. This role directs the technology strategy, system configuration, and software delivery lifecycles across Agile and Waterfall methodologies, with ownership spanning advanced warehousing, direct-to-consumer (D2C) small parcel shipping, production, and integrated financial workflows across corporate and operational facilities.

Key Responsibilities

• Lead, mentor, and manage a technical team of Business Analysts, Integration Analysts, and Developers to deliver scalable enterprise solutions.

• Direct the functional roadmap, configuration, and optimization of D365 F&O across Advanced Warehousing (wave processing, containerization, and small parcel shipping), Production Control, and core Finance modules (GL, AR, AP, and Fixed Assets).

• Manage strategic relationships, SLAs, and deliverables with Independent Software Vendors (ISVs), systems integrators, and technology service partners.

• Oversee the end-to-end software delivery lifecycle using Agile and Waterfall methodologies, driving project execution from requirements gathering through deployment and hypercare.

• Define and enforce system governance standards, including role-based security matrices, automated workflow frameworks, and software test automation strategies.

• Partner with executive business stakeholders to align applications with corporate objectives, department budgeting, resource planning, and software licensing.

Qualifications

• Proven experience managing cross-functional technical teams (Business Analysts, Integration Analysts, and Developers).

• Extensive functional and architectural knowledge of D365 F&O within Supply Chain, Manufacturing, and Finance environments.

• Deep understanding of D2C fulfillment logistics, with specific expertise in Advanced Warehousing (WMS) configurations and Small Parcel Shipment integrations.

• Proficiency in leading projects under both Agile (Scrum/Kanban) and Waterfall methodologies using Azure DevOps for sprint planning, release management, and defect tracking.

• Bachelor’s degree in Information Systems, Supply Chain Management, Operations, Finance, or equivalent practical experience.

Preferred Qualifications

• Experience implementing software test automation tools within a D365 environment.

• Deep familiarity with enterprise integration patterns, APIs, and middleware connecting D365 to e-commerce or standard commercial platforms.

• Advanced certifications in Microsoft Dynamics 365 F&O (Supply Chain Management or Finance).