At EVAPCO, we design and manufacture industry-leading heat transfer solutions used throughout the world. As an employee-owned company, we are committed to continuous improvement, operational excellence, and investing in our people. Our ESOP allows employees to directly participate in the company's success.
Position Summary:
The ERP Support Specialist serves as a key liaison between business operations and ERP technology. This position is responsible for supporting ERP users, maintaining data integrity, documenting business processes, and driving continuous improvement initiatives across the organization. This on-site role provides direct exposure to manufacturing, supply chain, engineering, finance, and administrative processes.
Position Requirements:
Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or related field
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication abilities
Ability to learn business processes and ERP functionality quickly
Demonstrated ability to document complex information clearly and accurately
Desired Qualifications:
ERP experience (Sage 100, SAP, Oracle, Business Central, Infor, or similar)
Manufacturing environment experience
Process mapping, SOP development, and training documentation experience
Lean Six Sigma, APICS, or continuous improvement training
Reporting and data analysis experience
Essential Functions:
ERP Support & User Assistance
Serve as the primary point of contact for ERP support requests
Troubleshoot transactions, reports, and master data issues
Provide user guidance, training, and best practices
Coordinate issue resolution with business teams and IT
Business Process Understanding
Develop a comprehensive understanding of end-to-end business processes
Observe workflows firsthand and build stakeholder relationships
Identify opportunities for process standardization and improvement
Evaluate process interactions with ERP functionality
Documentation & Knowledge Management
Create and maintain SOPs, workflow diagrams, and process documentation
Develop user guides, training materials, and reference documents
Document ERP configurations and business rules
Ensure documentation remains accurate and current
Evapco’s Summary of Pay & Benefits:
The salary range consists of base pay and most recent profit sharing bonus amounts
Medical, Vision, & Dental Insurance
Employee Stock Ownership Program – we are an employee-owned company
Profit Sharing Bonus – which is paid twice per year
(k)larity Plan - Voluntary Employee Retirement Savings Plan
Paid Holidays
Paid Vacation
Paid Maternity and Paternity Leave
Bereavement Pay
Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
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