Estate Host- Matanzas Creek (On-Call)

Description

 SUMMARY: 

Matanzas Creek is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree.  We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.  Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment.  This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach.  Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging.  Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL RESPONSIBILITIES: 

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets. 
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email. 
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests. 
• Assists in phone and email outreach during Club shipments and new wine releases. 
• Develops referral partners through business development activities to drive sales and awareness for the property. 
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations. 
• Offers exemplary customer service at all touch points that provides customized customer support.  
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service. 
• Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:  

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.  
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.  
• Strong organizational, problem-solving, multi-tasking and analytical skills.  
• Flexibility and ability to manage changing priorities with enthusiasm.  
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.