Event Manager

The Event Manager is responsible for the complete operational execution of assigned events at the Joseph A. Floreano Rochester Riverside Convention Center from final pre-event planning through post-event settlement. This role assumes operational control after events are contracted by the Sales team and formally transferred through internal event documentation and Operations leadership.

Essential Duties & Responsibilities

Event Planning & Execution

• Advance, plan, and supervise all assigned events from load-in through load-out.
• Review all internal event documentation provided by Sales and Operations.
• Conduct pre-event operational walkthroughs with clients and internal departments.
• Coordinate timelines, access schedules, room configurations, and service flow.
• Serve as Manager on Duty as scheduled.

Staffing & Supervision

• Recruit, train, schedule, and supervise: Event staff, Security staff
• Delegate assignments and monitor performance.
• Recommend appropriate staffing levels based on event scope and attendance.

Client & Contractor Coordination

• Serve as the primary on-site operational liaison for clients after handoff from Sales.
• Advise clients on services available from independent contractors.
• Coordinate with:

             - Operations

             - Security

             - Technical Services

             - Food & Beverage

• Maintain professional and solution-focused communication with all stakeholders.

Food & Beverage Coordination (Execution Only)

• Coordinate service timing and logistics with Food & Beverage leadership.
• Verify that contracted catering services are executed as documented.
• Report service issues or deviations to Operations leadership.
• Does not sell, price, or contract catering services.

Safety, Security & Compliance

• Coordinate with municipal officials, including police, fire, and EMS.
• Review emergency and evacuation procedures with all event staff.
• Enforce occupancy limits, fire code regulations, and crowd management plans.
• Investigate and resolve event-related complaints in a professional manner.

Financial & Post-Event Responsibilities

• Assist with the preparation of pre-event financial estimates.
• Assist with the completion of post-event settlements in coordination with Operations and Finance.
• Submit incident reports, labor summaries, and post-event evaluations.

Facilities & Equipment Oversight

• Assist with facility readiness for events.
• Maintain event and security equipment (radios, detectors, etc.).
• Ensure proper setup, teardown, and storage of event equipment.

The salary range for this role is $65,000 - $75,000/year

• Minimum 1–3 years of progressively responsible event management experience in a convention center, arena, stadium, or public assembly facility.
• Preferred - Bachelor’s degree in Hospitality, Facility Management, Business, or related field preferred (experience may substitute).
• Strong leadership, time management, and organizational skills. 
• Strong communication and problem-solving abilities

Knowledge of:

• Crowd management and safety
• Fire and public safety regulations
• Event operations and logistics
• Facility use contracts
• Audio/visual and production systems