Event Traffic Control Operations Manager

Position Information:

With integrity and impeccable attention to detail, the Operations Manager is responsible for managing and enhancing all aspects of the company’s event operations to ensure on-time, safety-conscious, budget-friendly operational efficiency.

Position Responsibilities:

• Manage the daily operations of assigned departments, events, or functional areas in alignment with company policies and established procedures.
• Implement and enforce operational policies and standard operating procedures as directed by senior leadership.
• Supervise frontline personnel including scheduling, training, coaching, and addressing day-to-day performance issues.
• Monitor operational performance and report results, concerns, and recommendations to senior leadership.
• Assist with recruiting, onboarding, and training staff as assigned.
• Maintain client communication related to daily operations and service execution.
• Ensure event-day equipment, electronics, uniforms, and materials are prepared, maintained, and operational.
• Address and resolve routine operational issues; escalate significant matters to senior leadership as needed.
• Ensure a safe, secure, and clean working environment is maintained at assigned locations.
• Collaborate with other departments to ensure successful execution of operations and events.
• Attend staff meetings and operational planning meetings as required.
• Perform other duties as assigned.

Education:

• Associate degree or higher; equivalent combination of education and/or experience will be considered.

Experience:

• Minimum of 3 years of management experience in a high-volume operation.
• Traffic control management experience (preferred).

Qualifications:

• Nevada Driver’s license.
• Clean driving record.
• At least 25 years of age.
• Proficient in Microsoft Office.
• Ability to maintain confidentiality of sensitive information.
• Work cooperatively with others.
• Excellent oral and written communication skills.
• Able to read, write, and comprehend instructions and information in English.
• Ability to use personal computer and hand-held applications.
• An ability to work flexible shifts/hours, including days, evenings, weekends, and holidays, at varying locations.
• Must be able to multitask in a fast pace and high-volume environment.
• Attention to detail.
• Must present a professional, friendly image and appearance.
• Must have reliable transportation and excellent attendance.

Physical Demands:

• Finger and hand dexterity.
• Requires the ability to distinguish letters, numbers, and symbols.
• Noise levels are distracting or uncomfortable.
• Ability to stand for long periods of time.
• Ability to work outdoors in varying weather conditions including extremes of hot or cold in addition to wet environments.
• Job requires the following motions: climbing, stooping, bending, twisting, pushing, pulling, squatting, occasionally lifting; up to 50 pounds, stretching, sitting, walking on uneven ground and stairs.