Events Manager

The Museum of Flight is seeking an individual who is enthusiastic and capable in making events amazing, whether a small meeting or a grand gala. If you have sales and event planning experience and are looking to advance your career in venue management and leading a team of professionals, please apply today.  The right candidate must execute and lead to ensure client experience is paramount. Great customer service and the ability to effectively support and collaborate with a broad range of both internal and external clients is essential.  

Summary

The Events Manager supports the mission of The Museum of Flight by leading the planning, coordination, and profitability of private events throughout the year, ranging from intimate gatherings to large-scale experiences. This role provides leadership across all aspects of event promotion, sales, planning, and execution, while managing and developing a team responsible for producing meetings, conferences, corporate receptions, dinners, private celebrations, Museum Premium Experiences, and Group Sales reservations. The Events Manager is responsible for driving business growth by securing potential local, national, and international clients, achieving departmental goals, and enhancing the overall guest experience. Success in this position requires strong leadership, cross-functional collaboration, and the ability to effectively coordinate with a wide range of internal and external stakeholders to ensure exceptional customer service from initial inquiry through event completion.

Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions

1. Responsible for generating event business by securing new clients, maintaining client and vendor relationships, and achieving or exceeding sales goals established by leadership through proactive outreach, networking, and strategic event sales initiatives.


2. Plan and execute Museum sponsored events and experiences; assist in creating new revenue generating events surrounding museum-wide initiatives.


3. Oversee all aspects of event planning and execution, including coordinating with clients, internal Museum departments, and external vendors to ensure seamless delivery.


4. Serve as the primary resource for internal events, providing guidance, logistical recommendations, and resources to ensure seamless execution.


5. Supervise, coach, and develop assigned staff by setting expectations, assigning and reviewing work, providing regular feedback, evaluating performance, supporting professional development, and addressing performance or conduct concerns in alignment with Museum policies and operational needs.


6. Develop, manage, and track assigned operating and project budgets, including forecasting resource needs, monitoring expenditures, identifying variances, and recommending adjustments to support operational priorities and fiscal accountability.


7. Track and report events revenue performance against established sales goals on a consistent cadence, providing leadership with actionable insights to support strategic decision-making.


8. Collaborate with Museum leadership to develop strategic community partnerships that advance and support the Museum’s mission.


9. Coordinate with the Marketing department to develop and create advertising, promotions, collateral materials, and website presence for events.


10. Manage the Museum-wide calendar of events, ensuring accurate scheduling, coordination, and communication with internal and external stakeholders.


11. Represent the Museum at industry events, conferences, and external sales functions to build relationships, increase visibility, and generate new business opportunities.


12. Perform other duties as assigned.

Qualifications

Education & Experience

• A Bachelor’s degree in Hospitality, Event Management, Business, or other relevant field. An equivalent combination of education, training, and related experience may be considered in lieu of degree.


• Five (5) years of experience in sales, event management, and customer service in a large venue or museum required.


• Two (2) years of experience supervising staff is required.


• Experience overseeing event vendors and external service providers is required


• Planning, budgeting, and forecasting experience is required.

Knowledge

• Knowledge of Outbound and TripleSeat or similar software is preferred.


• Knowledge of annual budgets process

Skills

• Effective planning and organizational skills; able to prioritize and plan work activities; uses time efficiently and develops realistic action plans; initiative to improve processes.


• Demonstrated excellence in written and verbal communications skills with strong attention to detail.


• Computer proficiency in Microsoft Office/365.

Abilities

• Demonstrates a strong customer service mindset with a high level of dependability.


• Ability to demonstrate management of multiple, parallel projects, and competing priorities.


• Demonstrated ability to make independent, timely, and sound decisions in high-pressure environments.


• Proven ability to foster respectful communication and collaboration with diverse audiences.

License & Certification

• None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The general schedule for this position is Monday – Friday, 8am – 5pm. This position requires a flexible schedule, including regular weekend, evening, and variable hours based on Museum needs.


• Occasional local and out-of-town travel may be required


• Professional attire is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional lifting of items up to 30 pounds with assistance.


• On-site attendance is essential to perform the duties of this position.


• This position occasionally requires bending, carrying, reaching in multiple directions, pushing, pulling, walking, standing, twisting, and squatting in a standard work environment.


• Ability to navigate and move throughout the Museum campus, including occasional outdoor activity in varying weather conditions.

Benefits

The Museum of Flight offers full-time employees a generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.

Paid-Time Off

Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.

Compensation

The hourly range for this position is $31.50 to $43.50 depending on experience. 

Should you receive an offer, please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization, years of relevant experience, specific skills, and evaluation of capability to execute in role successfully (among other critical factors).

Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.

Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

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