Job Summary:

Essential Duties and Responsibilities:

• Onsite EVV expert supporting assigned Care Center(s).
• Supplying EVV training to Care Center Staff, Field Staff, and New Hires.
• Assist users in setting up and configuring mobile applications on various smartphone platforms (iOS, Android, etc.)
• Conduct outreach to noncompliant individuals; determine the cause of noncompliance and assist them to become compliant with State regulations
• Supporting Business acquisitions with EVV and system roll outs.
• Monitors and mitigates EVV System alerts, and timesheet approvals to resolution to ensure compliance is met.
• Monitors and manages visit and other data flow from Scheduler to EVV System and back to Scheduler ensuring smooth transaction and application of proper configuration and rules.
• Daily review and processing of all non-EVV payroll paperwork, resolving issues with scheduling, field employees and other management to ensure correct payment of wages.
• Member of payroll call group receiving and triaging all calls to Payroll Department.
• Supports Payroll Department with inquiries from employees and others regarding payroll. Research issues and communicate findings in timely.
• Provides support with internal and external audits specializing in the extraction and explanation of EVV and non- EVV data.
• Assists to maintain appropriate EVV compliance as defined by the organization, state, and/or payor contracts.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent
• 1 year of office administration experience required.
• Knowledge with EVV platforms in home care setting, preferred.
• Experience with Microsoft Suite.
• Excellent written, verbal and interpersonal communication skills
• Excellent customer service skills
• Strong attention to detail
• Ability to multi-task, ability to organize work and to follow through.
• Ability to collaborate well across teams to accomplish a positive outcome