Executive Director, Facilities Operations

Role Overview:

• Empowering Healthcare Through Expert Facility Leadership!


• Sodexo is seeking an experienced Executive Director, Facilities Operations to provide strategic leadership for facilities management services across University Hospitals Health System's ambulatory care network throughout Northeast Ohio. This executive-level position will play a critical role in building and advancing a comprehensive facilities management program supporting more than 300 outpatient and ambulatory care locations throughout the region.


• The Executive Director will be responsible for driving operational excellence, client partnership, regulatory compliance, financial performance, and workforce engagement across a complex healthcare network. This leader will collaborate closely with health system executives, operational stakeholders, and regional facilities teams to develop long-term strategies that support organizational growth and enhance the patient experience.

Position Summary:

• The Executive Director of Facilities Operations leads or directs facilities maintenance operations of building(s) and property at a single mega-site or multi-site unit.


• This position may function as head of a small mega-site unit with three levels of management reporting up to this position; or may assist in the leadership of a large mega or multi-site unit reporting up to a VP, Facilities Operations.


• The Executive Director of Facilities Operations leads or assists in the integration of processes within the client organization to maintain and develop agreed services which support and improve the effectiveness of its primary activities.


• At the organizational level, the Executive Director of Facilities Operations may contribute to the delivery of strategic and operational objectives by reducing facility costs, and improving the productivity, revenue generating capacity and image of the entire organization.


• This position ensures a safe and efficient working environment, essential to the performance of the business.


• The Executive Director of Facilities Operations often manages construction work and may coordinate and/or oversee contracted services for major construction.


• The position often manages other core Sodexo services, and/or logistics of business/operations services, e.g., grounds keeping, laundry, food, security, inventory, mail, concierge services.

What You’ll Do:

• Provide executive leadership for facilities operations across University Hospitals’ extensive ambulatory care network throughout Northeast Ohio.


• Lead the continued development and implementation of a scalable, high-performing ambulatory facilities management program supporting more than 300 outpatient locations.


• Partner closely with University Hospitals executive leadership, operational leaders, and clinical stakeholders to align facilities services with organizational goals and patient care objectives.


• Oversee maintenance operations, engineering services, vendor management, asset management, and service delivery across a diverse portfolio of healthcare facilities.


• Drive operational consistency, standardization, and continuous improvement initiatives throughout the ambulatory network.


• Ensure compliance with all regulatory, accreditation, life safety, and environmental requirements.

What You Bring:

• Significant leadership experience within healthcare facilities management, engineering operations, integrated facilities services, or related environments.


• Demonstrated success overseeing large, multi-site healthcare portfolios, preferably within health systems, ambulatory networks, or academic medical environments.


• Proven experience managing large teams and substantial FTE populations across multiple locations and organizational levels.


• Strong executive presence with exceptional relationship-building, communication, and stakeholder management skills.


• Experience partnering with C-suite executives, healthcare administrators, physicians, and operational leaders to drive strategic initiatives.


• Strong financial acumen, including responsibility for large operating budgets, forecasting, resource planning, and performance management.

Minimum Qualifications & Requirements:

• Minimum Education Requirement – Bachelor’s Degree or equivalent experience


• Minimum Management Experience – 7 years


• Minimum Functional Experience- 7 years in facilities management, engineering, management of business/operations service in both soft and hard facilities services