Executive Director, Quality Assurance & Evaluation

 

At JusticeWorks, Kids First is more than a philosophy. We are committed to helping youth and families succeed through innovative, evidence-based services. As a 100% Employee-Owned Company (ESOP), every employee shares in our success.

We are seeking an experienced Executive Director of Quality Assurance & Evaluation to lead outcomes measurement, quality improvement, staff training, and evidence-based practice initiatives across the organization, including evaluating program ROI and using outcomes data to drive new business growth.

 

Reports to: JusticeWorks YouthCare President

Location: PA | Regular travel to program sites

 

• Develop and oversee organizational outcome measures, performance metrics, and reporting systems

• Analyze data and provide actionable insights that improve program effectiveness and results

• Lead quality assurance and continuous improvement initiatives across multiple service lines

• Lead organizational accreditation and licensing processes (e.g., COA) and ensure compliance with state and federal contract and reporting requirements

• Own and continuously improve the outcomes/data management systems used to track performance organization-wide

• Evaluate the return on investment (ROI) and cost-effectiveness of programs, contracts, and quality initiatives to inform resource allocation and strategic planning

• Partner with operational leaders to strengthen outcomes, compliance, and service delivery

• Oversee evidence-based practice implementation organization-wide

• Supervise quality assurance and evaluation staff

• Support grant applications, RFP responses, and program development efforts by using outcomes and ROI data to strengthen funder and partner proposals

• Represent JusticeWorks through presentations, publications, and professional workgroups

• Partner with business development and executive leadership to leverage outcomes data in pursuit of new contracts, funding opportunities, and strategic partnerships

• Expand JusticeWorks' reputation as a leader in outcomes-driven services and innovation

 

• Master’s degree in Social Work, Psychology, Criminal Justice, or a related field preferred; Bachelor’s degree required

• 7+ years of progressively responsible experience in program evaluation, quality assurance, research, or performance improvement, including 3–5 years in a supervisory or leadership role (required); equivalent combination of education and experience considered

• Experience with accreditation/licensing standards (e.g., COA) and outcomes/data management systems (preferred)

• Experience using program outcomes or ROI data to support business development, funding strategy, or contract growth (preferred)

• Strong leadership, analytical, and project management skills

• Ability to translate data into meaningful strategies and organizational improvements

• Valid driver's license, reliable transportation, and auto insurance

• Ability to obtain and maintain required clearances

 

• Employee Stock Ownership Plan (ESOP)

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Company-Paid Life and Disability Insurance

• Generous Paid Time Off and Paid Holidays

• Tuition Reimbursement

• Professional Development Opportunities

Join an executive leadership team focused on innovation, accountability, and improving outcomes for youth and families.