Executive Housekeeper

Responsibilities:  

• Establishes and enforces standards and procedures for Housekeeping and Laundry Personnel. 


• Plans work schedules to ensure adequate service. 


• Inspects and evaluates the physical condition of the hotel and submits to management recommendations for painting, repairs and furnishings. 


• Periodically inventories supplies and equipment. 


• Investigates alternative cleaning methods and equipment.  


• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style. 


• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations. 


• Allocates funds, authorizes expenditures, and assists in planning budgets for departments. 


• Requisitions supplies and equipment. Inspects guests’ rooms, public access areas for cleanliness and appearance. 


• Accurately uses proper telephone techniques and etiquette. 


• Provides guest with information including hotel, casino and restaurant, including hours of operations, special events and promotions. 


• Answers patrons’ complaints and resolves problems. 

Competencies:  

• Ability to relate effectively in one-on-one situations with guests and other members of the Company. 


• Be completely knowledgeable about all Bally’s programs, promotions, activities and functions. 


• Must carry out safety and emergency procedures including, but not limited to fire, crowd, control, inclement weather, and Homeland Security threats. 


• Works with casino staff and reservations to assure maximum hotel occupancies by casino customers. 


• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property. 


• Assist in training in Hotel Housekeeping and Laundry. 


• Must interact with guests and other employees in a courteous, empathetic, and discreet manner. 


• Supports and maintains Bally’s courtesy guidelines for guests and employees 


• Promotes outstanding guest relations. 


• Performs other duties as assigned. 


• Ability to relate effectively in one-on-one situations with guests and other members of the Company functions. 

Work Environment:  

• 
  

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

  
  


• 
  

  Reasonable accommodation maybe enabling individuals with disabilities to perform the essential functions. 

  
  


• 
  

   Executive Housekeeper is required to work with cleaning chemicals. 

  
  


• 
  

  Work area is exposed to chemical fumes and smoke. 

  
  


• 
  

  The work environment is temperature controlled. 

  
  


• 
  

   The noise level in the work environment is usually moderate.  

  
  


• 
  

  Must be able to work in a smoking environment.  

  
  

Additional Benefits: 

• Competitive Salary with annual performance reviews 


• Comprehensive health coverage plan that includes medical, dental and vision 


• 401(K)/ Company Match 


• Access Perks and Childcare discounts 

Target Salary Range: 

• 66,825.00/Annually 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.