Executive Housekeeper

Executive Housekeeper

Position Overview

Lead housekeeping operations for a high-volume hotel, ensuring guest rooms, public spaces, and back-of-house areas consistently meet established cleanliness, presentation, and service standards. This position oversees staffing, training, inspections, departmental planning, and resource management while supporting a positive team culture and an exceptional guest experience.

Key Responsibilities

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  Direct daily housekeeping activities, including cleaning and sanitation of guest rooms, public areas, and back-of-house spaces.

  
  


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  Inspect rooms, bathrooms, and common areas daily to confirm compliance with departmental standards.

  
  


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  Recruit, train, schedule, evaluate, and coach housekeeping team members.

  
  


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  Lead departmental meetings and pre-shift briefings to communicate priorities, expectations, and operational updates.

  
  


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  Establish departmental goals and strategic plans, monitor progress, and implement improvements.

  
  


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  Review guest feedback and inspection scores, address concerns, and develop corrective action plans.

  
  


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  Ensure guest requests receive prompt attention and follow up to confirm satisfaction.

  
  


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  Prepare staffing schedules, labor reports, and productivity reports.

  
  


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  Maintain secure and accurate key-control procedures.

  
  


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  Coordinate with laundry operations to support housekeeping needs.

  
  


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  Train employees on safe equipment operation, chemical handling, and required workplace safety procedures.

  
  


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  Maintain a clean and safe work environment, identify hazards, and report equipment repair or replacement needs.

  
  


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  Ensure employees follow established recycling procedures.

  
  


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  Support preparation of monthly profit-and-loss reporting and the annual departmental budget.

  
  


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  Monitor housekeeping and environmental services supply expenses against budget goals.

  
  


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  Order supplies through the inventory management system and communicate with vendors as needed.

  
  


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  Partner with hospitality leadership and the Environmental Services Manager to support property operations.

  
  


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  Reinforce the property’s service standards, organizational values, and a respectful, supportive team culture.

  
  


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  Complete additional responsibilities as assigned.

  
  

Required Qualifications

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  High school diploma, GED, recognized equivalent diploma, or foreign high school diploma.

  
  


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  At least two years of management experience in a large, fast-paced, high-volume hotel housekeeping department as an Executive Housekeeper, Chief Housekeeper, or assistant in either capacity.

  
  


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  Previous customer service experience and a strong commitment to guest satisfaction.

  
  


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  Strong interpersonal skills and the ability to build a supportive team environment.

  
  


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  Thorough knowledge of housekeeping equipment, cleaning supplies, and chemicals.

  
  


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  Excellent written and verbal communication skills.

  
  


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  Strong organizational and multitasking abilities, including managing competing priorities.

  
  


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  Intermediate proficiency in Microsoft Word, Excel, and Outlook.

  
  


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  Working knowledge of property management systems and proficiency with rapid-response/service-request systems.

  
  


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  Ability to complete all required safety training, including chemical use, Material Safety Data Sheets (MSDS), OSHA regulations, hazard communication, bloodborne pathogens, and other applicable safety procedures.

  
  


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  Ability to stand for extended periods and frequently reach, lift, and bend.

  
  


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  Ability to lift up to 40 pounds.

  
  


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  Availability to work varied shifts and flexible hours.

  
  


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  Willingness to work in a smoking environment and comply with company health and safety requirements.

  
  

Preferred Qualifications

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  Executive housekeeping experience within a high-volume casino resort.

  
  


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  Housekeeping experience at a property with a three- or four-Diamond rating.