Executive IT Support Specialist

THE WORK:

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for an enthusiastic Executive IT Support Specialist to join our team in our NYC/Miami headquarters. This position will report to the IT Services Manager.

WHAT YOU’LL DO:

• Serve as the sole IT contact and bridge between our Executive team, which includes C-level, SVP, VP, and Executive Assistants


• Provide personalized white-glove service and support for our executive team in both office and home environments


• Assist with the evaluation and deployment of new technologies to enhance executive productivity and security.


• Build and own the executive IT support process and procedures


• Accurately manage crisis escalation and triage appropriately to other support teams


• Respond to Executive technology support issues and be on-call as scheduled


• Manage hardware and software upgrades


• Provide direct feedback on issues impacting the executive team


• Will require domestic and international travel

WHAT YOU'LL BRING: 

• 6+ years of IT support experience in a corporate environment


• Significant experience supporting company executives and executive assistants


• Strong technical knowledge across all pillars of corporate IT, including AV, networking, security, cellular, etc.


• Strong problem solving, organization, and project management skills


• Ability to communicate effectively with the executive team


• Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous.


• Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)


• Technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune) In a corporate environment


• Familiarity with AI productivity tools, including Claude and Gemini