As the Experience Design Vice President for Customer Acquisition & Onboarding, you will define UI systems, reusable patterns, and the design framework supporting Customer Acquisition & Onboarding. In addition to these core responsibilities, you may also support other key products, including Fraud, Credit Journey, and Cross-Journey Onboarding Experiences. This VP-level platform designer role sets the strategic direction for scalable, cross-LOB experiences and partners with senior product and engineering leaders to elevate consistency and quality across the customer journey.
Key Responsibilities
Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas. Shape and communicate a clear product vision that aligns with business goals and user needs.
Define, build, scale, and maintain UI systems, reusable patterns, and design frameworks that support cross-LOB experiences and drive consistency and efficiency across products.
Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints and enterprise-level applications.
Champion inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
Collaborate with product, engineering, and other partners to integrate user experience design into development processes, ensuring seamless and customer-centric solutions.
Analyze market trends, gather user feedback, and leverage data insights to inform design decisions and optimize user experiences across platforms and channels.
Lead and mentor design teams, fostering growth, collaboration, and a positive team culture.
Required Qualifications, Capabilities, and Skills
5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills
Design leadership or managerial experience
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