Experienced Automotive Service Advisor

Salt Lake Valley CDJR is a leading Automotive group committed to providing top-tier customer service and high-quality products. We are looking for a motivated and customer-focused Service Advisor to join our team. If you're passionate about providing excellent service and have a background in Automotive Service writing, we’d love to meet you!

Job Description:

As a Service Advisor, you will act as the main point of contact between our customers and the service department. Your role is to ensure customers receive a superior service experience while managing their repair and maintenance needs.

Key Responsibilities:

• Greet and assist customers with their service needs in a friendly and professional manner


• Schedule service appointments and confirm service details with customers


• Communicate clearly with customers regarding the status of their vehicles


• Prepare repair estimates, obtain approvals, and ensure proper documentation


• Advise customers on recommended maintenance and repairs based on diagnostic reports


• Coordinate with the service team to ensure timely and efficient repair and service


• Maintain accurate records of customer interactions and service history


• Ensure customer satisfaction by addressing inquiries, complaints, and concerns


• Process customer payments and handle warranties and claims


• Stay current on industry trends, products, and services to better assist customers

Qualifications:

• High school diploma or equivalent (Associate’s degree or higher is a plus)


• Proven experience as a Service Advisor or in a customer-facing role


• Strong communication and interpersonal skills


• Ability to handle multiple tasks efficiently and under pressure


• Knowledge of automotive repair services and maintenance (preferred, but not required)


• Excellent organizational skills and attention to detail


• Proficient with computers and service software (CRM experience is a plus)


• A valid driver’s license

Benefits:

• Competitive salary and bonus opportunities


• Health, dental insurance


• Paid time off and holidays


• 401(k) plan with company match


• Employee discounts on services and products


• Ongoing training and career development opportunities