[Experienced] Field Service Technician Dubuque, IA

Launch a Leadership Role in Commercial Food Equipment Service

CONES Solutions is expanding into Dubuque, IA, and seeking an experienced, self-starting Field Service Technician to establish and lead operations in this new market. This is a rare opportunity to be the first technician in a new territory, backed by the full support of our established service team across Illinois and Iowa. A local Dubuque office is planned as we grow the territory and expand our team.

The right candidate will be both a skilled technician and a territory builder—someone who thrives on independence, values customer relationships, and is excited to grow into a training and leadership role as we expand the Dubuque market.

Primary Duties and Responsibilities

• Troubleshoot, diagnose, and repair a wide range of commercial foodservice equipment (fryers, ovens, refrigeration, steamers, beverage systems, and more)
• Provide preventative maintenance inspections and respond to emergency service calls
• Deliver exceptional customer service while building strong local relationships with restaurants, schools, and foodservice operations
• Take ownership of the Dubuque territory while collaborating closely with our regional service team for support and resources
• Participate in the regular rotation of after-hours and weekend calls (initially as the primary technician in Dubuque)
• Pursue continual skill development, including studying for and passing the 4 CFESA certification exams (Electrical, Gas, Steam, Refrigeration)
• Act as a resource for future hires in Dubuque—helping to train and mentor new technicians as the territory grows

Job Expectations

• MUST possess and maintain a valid driver’s license
• Read and interpret wiring diagrams and schematics
• Lift up to 50 lbs. regularly and 100 lbs infrequently
• Ability to climb ladders, kneel, crouch, and work in varying indoor and outdoor environments
• Proficiency with hand tools, power tools, gauges, and meters
• Strong communication skills (written, typed, and verbal)
• Comfort with tablets, phones, and IT-based service systems

Education, Training, and Experience

• High School Diploma or equivalent required
• Minimum 5 years of experience in HVAC/R or commercial equipment service
• Demonstrated ability to work independently and manage territory responsibilities
• U.S. work authorization (no sponsorship available)

What Makes You Stand Out

• Previous experience managing a service territory independently
• Hands-on expertise across electrical, gas, steam, and refrigeration equipment
• Strong customer relationship-building skills
• Leadership experience or interest in training and mentoring others
• Current EPA certification (Universal preferred)
• CFESA certifications or readiness to pursue them quickly

Benefits Include

• $24–30/hr DoE, with structured growth opportunities tied to certifications and advancement, plus performance-based raises and bonuses 
• Performance-based raises and bonuses
• Company vehicle, phone, tablet, corporate/fuel card
• Paid vacation, sick time, and holidays
• Health, vision, and dental coverage
• Disability and life insurance
• Paid factory and CFESA training
• Tuition reimbursement
• Company-match retirement plan
• Uniforms with professional laundering service

Company Information

Founded in 1966, CONES Solutions, Inc. is a commercial food and beverage equipment sales and service company. Headquartered in Moline, IL, we provide installation, warranty and non-warranty service, and parts distribution for a wide variety of manufacturers. With strong service coverage across Illinois and Iowa, CONES is proud to be expanding into Dubuque, IA to continue “Keeping Your Kitchen Running Smoothly.”