Facilitator

Job Description:

Title: Facilitator  

Classification: Non-Exempt 

Salary: $46,000-48,000/year

Scope of Position: Provide guidance and coaching to jobseekers through workshops and similar engagements. Engage participants in online and technology-based learning, as well as provide user management, tracking and reporting, and support curriculum enhancements and improvements.  

Essential Functions 

• Facilitate orientation sessions, workshops, and group learning activities to support participant engagement, skill development, and program success 

• Create and maintain an engaging workshop environment by establishing clear expectations, promoting client accountability, implementing curriculum-based instruction, and adapting to diverse learning styles and strengths 

• Model positive, professional, and culturally competent behavior through effective communication, respectful interactions, and pro-social engagement with clients, staff, and community partners 

• Assist customers with online course registration, navigation of virtual learning platforms, and troubleshooting technical issues to support successful participation and completion 

• Document customer services and track participation, online program usage, and in-person attendance 

• Update and maintain online training guides, website content, and digital learning resources to ensure information remains accurate, accessible, and aligned with program objectives 

• Develop and enhance training materials, manuals, assessments, training matrices, and other instructional aids to support effective learning and participant engagement 

• Recommend technical enhancements and additional training matrices to strengthen and improve current curricula 

• Other opportunities as available 

Education and Experience Requirements 

• High school diploma required; associate degree or some college preferred 

• Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus 

• Experience in e-learning design and utilizing technology related resources to foster learning 

• Experience in training, education, or career development 

• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude 

• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs 

• High level of proficiency in Microsoft Office applications  

• Regional travel required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Job Ad 

Facilitator 

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal driven? Then the Facilitator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. 

As the Facilitator, you will provide guidance and coaching to jobseekers. You will engage participants in online and technology-based learning. This position will provide user management, tracking and reporting, and will support curriculum enhancements and improvements. 

Successful Elements 

• Facilitate orientation sessions, workshops, and group learning activities to support participant engagement, skill development, and program success 

• Create and maintain an engaging workshop environment by establishing clear expectations, promoting client accountability, implementing curriculum-based instruction, and adapting to diverse learning styles and strengths 

• Model positive, professional, and culturally competent behavior through effective communication, respectful interactions, and pro-social engagement with clients, staff, and community partners 

• Document customer services and track participation, online program usage, and in-person attendance 

• Update and maintain online training guides, website content, and digital learning resources to ensure information remains accurate, accessible, and aligned with program objectives 

• Develop and enhance training materials, manuals, assessments, training matrices, and other instructional aids to support effective learning and participant engagement 

Education and Experience Requirements 

• High school diploma required; associate degree or some college preferred 

• Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus 

• Experience in e-learning design and utilizing technology related resources to foster learning 

• Experience in training, education, or career development 

• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude 

• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs 

• High level of proficiency in Microsoft Office applications  

• Regional travel required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.