Family Care Specialist

Our associates celebrate lives. We celebrate our associates.

OB RESPONSIBILITIES 

• Builds at-need charts

• Verifies at-need files before sent for verification

• Performs blind checks

• Follows up with memorial renderings, processes and timelines

• Notifies families when flowers are placed

• Sets Arrangement Continuation Appointments

• Designs memorials

• Serves at-need cemetery families that currently own property

• Sets follow-up visits at the at-need arrangement conference

• Logs information for Family Service Counselors

• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent

Certification

• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

• None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families

• Ability to work productively with minimal supervision; achieves work objectives in a timely manner

• Ability to resolve routine problems promptly and effectively

• Ability to adapt to change in priorities