Family Service Assistant

Ibero American Action League is a dual-language human services agency that provides programs to individuals and families of all ethnic backgrounds with the unique ability to target the Latino community.  Our mission is to build stronger families and greater self-sufficiency. Through our programs in our main divisions (Children, Youth, Family, Developmental Disabilities) we prepare children for school, provide academic, social and health support to youth, offer job readiness/training programs and programs that ensure a high quality of life for individuals with developmental disabilities. 

Under the guidance and supervision of the Program Coordinator, the FSA is responsible for assisting the families assigned in ensuring that all their needs are met by connecting them to community resources and navigating them through the RCSD and other pertinent systems.  

• Conducts parent meetings, parent activities, home visits.
• Provide interpretation and transportation services as needed and maintain up-to-date case notes about services provided in each family's file. 
• Must be able to develop a trusting relationship with the families; interact positively and respectfully with staff, parents, students, and colleagues, and demonstrate a commitment to the mission of IBERO-American Action League, Inc.
• Any other duties as may be assigned by the FSA Program Coordinator.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Accuracy - Ability to perform work accurately and thoroughly.

• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Developing Others-Ability to teach or foster the development of others, giving constructive feedback and reassurance after problems.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
• Interpersonal-Ability/desire to understand others' attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
• Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.

In every one of our programs, we work with every individual in the family unit to ensure the entire family is learning to identify and execute important goals. We also offer a fee-for-service program that includes: translations, interpreting, and organizing focus groups.