Family Service Associate

General Responsibilities:

• Assist with the coordination and implementation of services to families enrolled in Early Childhood Services Program as required by the Head Start Performance Standards and state and federal mandates.


• Ensure quality program service delivery.


• Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.

Specific Duties:

• Coordinate Family Partnership Agreements, Family Goals Sheet and other tools to provide individualized services to families.


• Coordinate and conduct application and enrollment visits and assure the proper documentation for eligibility in a timely manner.


• Provide assistance to families to facilitate their participation in Policy Council, parent education opportunities, workshops, support groups, family plans and other opportunities.


• Support the family by providing resources which will assist them in meeting documented needs or requests.


• Collaborate effectively with teaching teams to plan and implement parent engagement opportunities.


• Make all efforts to assure the safety and well-being of all program participants.


• Complete home visits to meet program needs.


• Responsible for organization and ongoing monitoring of child’s file and any follow up needed i.e. (attendance, health etc.)


• Work collaboratively with the Health Coordinator to obtain health/dental follow up


• In coordination with Supervisor and Teaching Teams, schedule time for classroom coverage on a weekly basis.


• Accurately enter necessary data into Child Plus and Quality Preschool Partnership as required.


• Responsible for PIR form at enrollment and at end of enrollment, as well as monthly updates in child plus.


• Accurately complete required program documentation and record keeping in a neat and timely manner.


• Work effectively with Teaching Team, Regional Coordinator and Component Coordinators in meeting program and overall departmental monthly, quarterly and annual goals and objectives.


• Recruit families and promote agency programs within the community.


• Assist in planning community events with the help of the Parent, Family and Community Engagement Coordinator.


• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.


• Attend community events and meetings to support the agency programs; including evening and weekend events/meetings.


• All other duties as assigned.

Education and Experience Qualifications:

• Associates degree in an Early Childhood Development, Human Services, Human Development and Family Studies, or related.


• Bachelor’s degree preferred.


• Family Service Credential within 18 months of hire or the first session offered thereafter.


• Must complete 16 hours of annual training in addition to CPR, First Aid and Blood Borne Pathogen training.


• Demonstrated ability to work cooperatively and collaboratively.


• Demonstrated ability as a strength-based leader.


• Demonstrated ability to present information to community groups.


• Knowledge of the Head Start Performance Standards, Head Start Act, Great Start Readiness Program Implementation Manual, and State Licensing Regulations.


• Knowledge of Child Plus preferred.


• Head Start/GSRP experience preferred.

Additional Requirements:

• Possess a solid knowledge base with respect to child development and family services and seek to expand knowledge at every opportunity.


• Complete additional certifications as required.


• Maintain confidentiality and code of ethics at all times.


• Must have Proficient Computer Skills. (Word, Excel, Outlook, Internet)


• Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.


• Successfully complete required background checks at time of hire and when requested.


• Shall provide written report by a physician stating their physical capability and freedom from communicable tuberculosis.


• Must have good communication and organizational skills and be able to work effectively with people.


• Must be self-directed and able to multi-task in a fast-paced environment.


• Must possess the ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frames.


• Must be willing to accept new challenges.


• The ability to navigate and effectively resolve conflict.


• Must comply with Agency tobacco free and drug free policies.


• Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.