F&B Busser-PT

Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Food & Beverage Busser, you'll play an essential role in creating memorable guest experiences by maintaining a clean, organized, and welcoming dining environment in our fast-paced, high-energy restaurants. You'll support restaurant operations by clearing and resetting tables, delivering beverages, stocking service areas, and assisting the restaurant team to ensure guests receive prompt, attentive service, including supporting room service at the hotel. Every shift offers the opportunity to contribute to an exceptional dining experience while working alongside an energetic team dedicated to outstanding hospitality. 

Essential Functions

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest. 
• Clear tables promptly by removing dishes, glassware, utensils, and other service items according to outlet procedures while maintaining cleanliness and efficiency during high-volume business periods.
• Clean, sanitize, and reset dining tables, chairs, and surrounding areas according to established restaurant standards to ensure tables are always guest ready.
• Maintain constant awareness of dining room activity to proactively clear, reset, and prepare tables while supporting efficient table turnover.
• Delivers water, beverages, and other guest requests promptly while supporting servers and enhancing the overall guest experience.
• Runs dish carts to dish bay area and brings out replacement carts, per outlet procedures.
• Continuously stock and organize dishware, glassware, utensils, condiments, beverages, service supplies, and other restaurant materials throughout each shift.
• Refill condiment stations, napkin dispensers, beverage stations, and other guest service areas to maintain cleanliness and availability.
• Escorts guests to tables and assist with seating as business demands require.
• Inspect dining rooms, service stations, and guest areas to ensure cleanliness, organization, and compliance with food safety and sanitation standards.
• Performs all opening, closing, cleaning, and stocking, and side work responsibilities to support efficient restaurant operations.
• Work collaboratively with hosts, servers, cashiers, bartenders, cooks, and other team members to provide seamless guest service during high-volume operations.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Maintains general knowledge of menus, beverages, promotions, casino events, entertainment, and resort amenities to confidently answer guest questions and enhance their overall experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Hotel Specific (must be 18+)

• Support room service operations as business needs require.
• Take food orders and ensure timely, accurate order fulfillment to the rooms while following established service standards. 
• Accurately calculate guest totals, make change, balance cash drawers, and prepare end-of-shift cash receipts while maintaining accountability for assigned funds.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 16 OR OLDER

Competency Statements

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced, high-volume environment.
• Attention to Detail – Ability to maintain cleanliness, organization, and presentation while ensuring restaurant standards are consistently met.
• Communication Skills- Ability to communicate clearly, professionally, and effectively with guests and team members in a busy environment.  
• Guest Oriented- Ability to anticipate and meet guests' needs while following company procedures and service standards. 
• Enthusiastic- Ability to bring energy to the performance of a task.
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Composure Under Pressure - Ability to maintain professionalism and efficiency during high-volume business periods.

Experience

• One year of experience as busser in restaurant, food service, hospitality, or casino preferred. 
• Previous high-volume restaurant or hospitality experience is strongly preferred.

Computer Skills

• Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must obtain OLCC Alcohol Service permit (18+)
• Must have Oregon Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 45 days of start date.

Other Requirements

• Knowledge of food safety and sanitation practices.
• Strong guest service, communication, and interpersonal skills.
• Ability to effectively multi-task in a fast-paced, high-volume environment.
• Basic math and POS operation skills.
• Ability to remain on your feet for extended periods while providing exceptional guest service.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day).

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day).

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day).

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a lively, fast-paced gaming environment with multiple distractions where guest interaction is constant and service volumes are high. The noise level in the work environment is usually moderate to loud with frequent movement. The environment is subject to smoke and the associated effects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.