F&B Manager

Position Summary

The Food and Beverage Manager supports both Lucky H and The Coffee Shop in all aspects of daily operations in fast-paced, high-volume Food & Beverage Department. This role is hands-on and highly visible, requiring a leader who thrives under pressure, delivers exceptional guest experiences, and develops a strong team. 

Key Responsibilities

Operations Management

• Oversee daily opening and closing procedures, ensuring the coffee shop is always guest-ready


• Passion for training and developing front of house team members


• Monitor workflow, speed of service, and quality standards during peak volume periods


• Manage cash handling, POS systems, daily sales reporting, and end-of-day reconciliation


• Ensure compliance with all health, safety, and food handling regulations


• Maintain equipment, coordinate repairs, and manage vendor relationships

Team Leadership

• Assist in recruiting, onboarding, training, and scheduling of staff


• Coach hosts and waitstaff on GALA service standards, product knowledge, and efficiency


• Conduct performance check-ins and contribute to employee reviews


• Foster a positive, inclusive, and high-energy team culture


• Manage conflict resolution, have crucial conversations, and corrective actions as needed


• Lead by example and uphold company standards

Guest Experience

• Lead by example on the floor, modeling exceptional hospitality standards


• Handle guest complaints and service recovery with professionalism and urgency


• Ensure consistency in product quality, presentation, and delivery times

Inventory & Cost Control

• Assist with ordering, receiving, and managing food, beverage, and supply inventory


• Monitor waste, track par levels, and support labor and COGS targets


• Help prepare weekly/monthly operational reports for Restaurant Manager to review

 Qualifications

• 3–5 years of experience in food & beverage management, preferably in a high-volume café, coffee shop, or quick-service concept


• Proven ability to lead and motivate a team in a fast-paced environment


• Strong knowledge of Service standards, guest satisfaction and employee retention


• Proficiency with POS systems and scheduling software (e.g., 7shifts,)


• Serv-Safe Manager Certification (required or willingness to obtain)


• Excellent communication, (written and verbal) problem-solving, and organizational skills


• Flexible availability including early mornings, evenings, weekends, and holidays


• Ability to stand and walk for extended periods and lift up to 30–50 pounds as required.


• Strong written and verbal communication skills, including professional email correspondence, report writing, and effective communication with managers and team members


• Possesses strong business acumen to understand business flow, execution and obtain profitability

Compensation & Benefits

• Competitive salary based on experience


• Health benefits, vacation, holiday pay and sick hours, discounted employee meals


• Clear path to Restaurant Manager for high performers