Field Engineer F/M

Who are we?

Broadpeak enables streaming platforms and broadband service providers to stream at scale and monetize without limits. More than 200 companies trust Broadpeak to bring the most loved live sports, news, and entertainment content to over 250 million people across 50 countries. Broadpeak pioneers the highest performance video delivery and advertising technologies to increase quality of experience, improve subscriber loyalty, and grow new revenues.

• We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues  across 23 countries.

• We have core values that we leverage as a competitive advantage: We innovate, We perform, We care, We are transparent, We are easy to work with !

• We are  multicultural : a team of 300 men and women engineers from diverse backgrounds who like to share ideas, take technical challenges but also share good time together to celebrate success!

• We  innovate : The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.

What will be your main missions?

Customer Relationship Management

• Maintain the trusted relationships with our customer technical teams and stakeholders in the Denver, CO area.


• Act as a technical advisor and advocate for customer success.


• Facilitate technical workshops, training sessions, demos and knowledge transfer activities.


• Support customer satisfaction and long-term adoption of Broadpeak solutions.

Customer Deployment & Integration

• Transfer successful PoCs projects to the Broadpeak operations team for installation, configuration, and integration within customer production environments.


• Facilitate communication between Broadpeak and the customers’ engineering and operations teams to ensure successful implementation.


• Support end-to-end deployment activities, including architecture reviews, system validation, and acceptance testing.

Technical Support & Troubleshooting

• Escalate and coordinate issue resolution with Broadpeak R&D and Product teams when required.


• Diagnose and resolve complex technical issues related to video delivery, CDN, OTT, and streaming ecosystems.


• Provide on-site and remote troubleshooting support during critical deployment and operational phases.


• Analyze logs, performance metrics, network traces, and system configurations to identify root causes.

Continuous Improvement

• Implement Proof of Concepts (PoCs), trials, and new products introduction projects with the support of the Broadpeak R&D teams.


• Assess customer environments and recommend best practices for performance, scalability, reliability, and security.


• Produce technical reports, and post-project reviews.


• Maintain accurate project records and support documentation.


• Share field feedback with Product Management and Engineering teams.

What are the requirements?

Required languages

• 
  
  English - Level Bilingual
  

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