Field Implementation Specialist

• Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to
  work with those releases.


• Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer ‘go-live’ experiences, and Installation Team efficiency.


• Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance.


• Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to:

◦ Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process.
◦ Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment.
◦ Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each ‘go-live’.
◦ Fulfill all Technical Installation deliverables in each ‘go-live’ plan including onsite installation.
◦ Currently, provides customer training when an Implementation does not include a dedicated training resource.
◦ Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary.
◦ Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions.

• Assist with the specification of Technical Installation requirements for product enhancements and new product designs.


• Escalate any issues of concern to Manager, Technical Installation in a timely manner.


• Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency.


• Provide assistance with clinical configuration and training when appropriate.


• Other duties as assigned. 

• Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally.


• Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency.


• Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement.

• Combination of 4+ years of related experience and education in IT or biomedical engineering and/or clinical neurodiagnostic disciplines.


• Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred.


• Experience with medical devices, healthcare technology, or complex equipment installations is preferred.


• Clinical registrations and certifications commensurate with assigned modalities are preferred.


• Previous experience with installation management applications, CRM systems, and analytics tools is preferred.

• Ability and willingness to travel up to 80% of the time.


• Residence near an airport that serves the assigned territory.


• Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools.


• Valid driver’s license and ability to obtain required travel documentation.


• This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements.


• Work outside of regular business hours may be required to meet business needs.