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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success. 

About the role:

The US & LAAPA LD Field Lead provides support and mentorship throughout the season to field staff based in regions across the US & LAAPA. This role is located in SLC, Utah, and is a core member of the regional leadership team. This role serves as the LD point of contact in designated US/LAAPA region(s) and works closely with RDs, RLs, and FLOs to identify needs in their regions and support field staff performance, retention and satisfaction.

This is an incredible opportunity for a motivated and experienced individual to take their career to the next level and make a meaningful impact within our North American and Global Hubs. The ideal candidate has a high performing Trip Leading trajectory within the top 75%, with at least 1 year of mentoring and H&T experience. They have superb organizational skills and attention to detail, while also keeping the “big picture” in mind. They know what it takes to be a great Backroads Field Staff. They are a natural “leader among leaders” with the skillset to motivate others, multi-task and give and receive feedback effectively. Must demonstrate exceptional communication skills, and can work with managers, Ops staff, Field Staff, vendors, Scheduling. Must be capable of educating and advocating for Field Staff, sometimes at the same time. This includes coaching, supporting, redirecting, and performance management.

What you'll be doing:

• Serve as the LD point of contact in region(s) and provide support & leadership to Leaders & TPSs in areas including (but not limited to): guest & coleader performance, leadership, teamwork, career development, scheduling guidance, use of regional and global systems, on-trip support, etc. 
• Partner with other regional leadership team members (Field Experts, RL & FLOs) to focus on regional morale, performance and operations. 
• Coordinate regional specific personnel tasks such as regional certifications, medical visits, etc.
• Serve as point of contact to welcome & onboard new Leaders & TPSs to the region.  Provide leadership on US/LAAPA GRAF Trainings.
• Ensure compliance with PTTCs, Mid-Season Check-ins and End of Season Reviews for Field Staff in the region.
• Mentor a team of 15+ Field Staff/Mentors and provide one on one coaching and mentoring to enhance their leadership/performance.
• Serve as a Backroads ambassador to redirect negativity, offer transparency & clarity on policy, procedures and provide coaching for staff in the region (LAUGH, BIR, etc.) as needed.
• Responsible for “performance management” in region(s) by overseeing various performance management processes:
  • Ownership of Leader Low Score Alert follow up for designated region(s)
  • Execute performance management conversations in partnership with LDMs (Career progression, coaching on specific Field staff criteria, disciplinary actions) 
• Partner with the regional management team to facilitate Village Meetings, Regional Kick-Offs, and develop content accordingly. 
• Make Field Visits to regions as needed and upon approval from Manager.
• Take part in monthly LD Schedule review process for designated region(s).
• Partner with LD/TPS Managers and regional leadership team during schedule drops and “coverage plan” process. 
• Participate in 1-2 New Field Staff Trainings as a member of the Training team 
• Ongoing member of the Interview Team, based on skillset.

What you'll need to be successful:

• Must have previous experience as a H&T team member (1 year)
• Strong mentoring, coaching, and facilitation skills 
• Embodies all characteristics of the Mentor Criteria
• Excellent interpersonal and written communication skills, ability to build strong relationships and influence leader performance and efficiency of systems in the region.
• Ability to work independently and manage multiple projects simultaneously.
• Superb organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Natural leadership abilities with the skillset to motivate others, provide constructive feedback, and lead by example.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with team members at all levels and across cultures.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and circumstances.
• Demonstrated commitment to professional growth and development, with a desire to continually learn and improve.

Work Environment:

• On-Site, Salt Lake City, UT
• 4 days in-office, 1 day work from home (Wednesdays)
• Attendance at 1-2 NLTs annually
• Field visits throughout the season as needed
• Competitive salary and benefits package to be discussed during the interview process.
• Opportunities for professional growth and development within our dynamic LD department. A supportive and collaborative work environment where your contributions are valued and recognized.