Field Manager - Turf Masters Lawn Care

The Field Manager is responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives.  

Education:  

• High school diploma or GED required.  

Experience:   

• Minimum of 2 years of experience in lawn care, landscaping, or chemical application. 

• 1+ years of experience in a supervisory or leadership role preferred  

Skills:   

• Strong leadership and team-building abilities. 

• Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures. 

• Valid driver’s license. 

• Strong leadership, organizational, and communication skills. 

• Excellent organizational, time-management, and problem-solving skills. 

• Strong customer service skills with a focus on issue resolution. 

• Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems. 

• Ability to handle multiple priorities and make decisions in a fast-paced environment. 

• Ability to obtain necessary state certifications for chemical application, if not already certified. 

• Ability to lift and carry up to 50 lbs regularly. 

• Comfortable working outdoors in varying weather conditions. 

• Capability to operate lawn care equipment and safely handle chemical products.  

General Responsibilities: 

• Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment. 

• Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear. 

• Monitor and evaluate technician performance, providing coaching, feedback, and support as needed. 

• Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use. 

• Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts. 

• Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction. 

• Conduct quality assurance checks in the field to verify the effectiveness of treatments and services. 

• Act as a liaison between customers and the branch, escalating issues when necessary. 

• Conduct field audits to assess service quality, technician performance, and equipment usage. 

• Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally. 

• Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services. 

• Ensure customer feedback is documented and used to improve service delivery. 

• Enforce company safety protocols and ensure compliance with chemical handling and application guidelines. 

• Support management with operational insights to improve processes and efficiency. 

• Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety. 

• Conduct regular safety inspections and training sessions. 

• Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments. 

• Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians. 

• Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock. 

• Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices. 

• Report equipment issues and coordinate repairs or replacements. 

• Monitor field performance to ensure that work is done efficiently and meets required standards. 

• Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM). 

• Maintain accurate records of technician certifications, safety meetings, and compliance audits. 

Pay Range: $50K-$56K annually